Customer Ratings & Reviews
- Model:
- BN1500M2
- SKU:
- 6165881
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, battery life, and ease of use of the Back-UPS Pro. Many appreciate the surge protection, LCD screen, compact size, easy setup, and USB Type-C port. Some customers have noted concerns about the noise, price, weight, software, and outlet spacing, but these are mentioned far less frequently.
This summary was generated by AI based on customer reviews.
Returned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big for my space so I returned it. What more can I say?
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our Back UPS product. We are sorry to hear that it did not meet your needs. We hope you consider APC by SchneiderElectric for your power protection needs again in the future.
A Switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This model was substituted without notification to me. I ordered the Cyber Power with "one" left at your store. Not happy with what I got. Cyber power not there when took back to return.
No, I would not recommend this to a friend6 months already not working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on april 2021 after only 6 months already not working. Keeps swithing outlet power and battery so keep getting a clicking sound every time it does it (every second it does it.)
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our UPS. I would try reducing the sensitivity on the UPS to see if the UPS will stay online. There is a chance that the incoming power is dirty and causing the UPS to go on and off battery. If you are still running into issues with the UPS after making the adjustments I recommend reaching out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems after third day continually went out on Alarm when not even operating anything... even in the middle of the night and waking up everyone
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking time to review our UPS. I am sorry to hear about the issues you are facing with our unit. Please reach out to an APCbySchneider support team at your convenience. We will do a little bit of troubleshooting on the unit and determine what is happening with the UPS. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
Died at 37 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely dead 37 days after purchase (returnable within 30 days).
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our UPS. I recommend reaching out to an APCbySchneiderElectric support team at your convenience for further assistance in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
False advertising?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a power outage last week. Backup was connected to my fiber optic internet system, 2 components, low power use. Also one Panasonic telephone. I did not even try to turn on the computers or monitors. 6.5 hrs later it was dead.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for you for taking the time to review our unit. From my calculations if you had 6.5 hours of runtime then that would mean the load is pulling around 7 watts of power which sounds correct for a small load like you have connected to it. The unit isn't designed to run indefinitely unfortunately. If you are looking for additional runtime definitely check out our extended run SmartUPS units. They would give you additional runtime since you have the option to add additional batteries to the unit.
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having bought the item for when the power fails, there's no way to evaluate it until that has happened.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. You can test it really quickly by just unplugging the UPS from the wall outlet. This would simulate a power outage on the UPS. If you run into any issues please do not hesitate to reach out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Big piece of junk
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is junk. From the first day I bought it I have had nothing but problems. 6months later the unit blew up the battery.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our unit. I am sorry to hear that you are running into issues with our unit. At your convenience I recommend reaching out to an APCbySchneider support team for further assistance in resolving the issue. For fastest service click on the Get Help button in the bottom right hand corner.
Bad rep
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This company has bad rep with these. Will give you relat weld error quite often which is only fixable through RMA and you have to pay the shipping
No, I would not recommend this to a friend
Also Works for 3D Printers and Not Just Computers
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the APC 1500VA UPS specifically to protect my 3D printer from unexpected power interruptions and it's worth every penny in my situation. Anyone who runs long prints understands how frustrating losing power can be. Even though many 3D printers have “power loss recovery” feature. Losing power overnight and discovering a failed 12–16 hour print in the morning is frustrating, but also wastes time and filament. This UPS is not a cure-all for extended outages, but it can be a lifeline or safety net for short power interruptions such as tripped circuit breakers. In my situation, my printer is located in the garage, which shares a circuit breaker with the kitchen. Occasionally, when certain appliances are used during cooking, the breaker can trip and cuts power to the printer. The APC 1500VA UPS has a power-loss alarm that immediately alerts me to find the issue, giving me 40-45 minutes of printing time to reset the breaker and restore normal power. Obviously the APC 1500VA was meant for computers, but it's been able to keep my 3D printer running when unexpected power cuts happens and gives me enough time to resolve the issue without wasting time not knowing the print was stopped. it's been a cheaper alternative than hiring an certified electrician to add an extra or dedicated circuit breaker. Overall, I've been pretty happy with the APC 1500VA UPS offering a peace of mind and excellent value for anyone needing a decent amount of time to either turn off your computer or keep a 3D printer going.
I would recommend this to a friendBad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought it for my home. It stopped working within 2 months. Best Buy refuse to replace it. Just garbage
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear about the issues you are facing with our unit. I would try disconnecting the devices from the unit, the power cord, and then the internal battery. While these are disconnected I would hold the power button for around 30 seconds. Reverse these instructions to power the unit back on. If the issue doesn't clear up please reach out to an APCbySchneider support team. This unit would come with a 3 year manufactures warranty that would cover any defective units. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after a month error code F02 which means battery output failure. Fried my computers powersupply.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you are ran into issues with our unit and any inconvenience it has caused. At your convenience please reach out to an APCbySchneiderElectric support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Does not work as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is clicking when it should not click. That is it.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear about the issues you are facing with our UPS. There is a chance the UPS is going to battery for a short period of time because of small power fluctuations. Please reach out to an APCbySchneider support team so we can look into this issue further. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
APC Unit Failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit failed after 15 days. Second unit purchased also failed after 15 days. Very undependable.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you are having issues with our unit. Please reach out to an APCbySchneider support team so we can look into this issue further. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
APC battery
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just stop working after four of purchasing don’t buy
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our unit. I recommend reaching out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Kind of sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Followed all the directions and this thing ended up seriously screwing my computer up. Definitely not recommended.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear about the issues you are facing and inconvenience our UPS has caused. Please reach out to an APCbySchneider support team at your earliest convenience so we can look into this issue and determine what happened. We would just need a little bit more information about the event like what kind of equipment is connected to the unit and what happened to the computer. We offer email and chat services through our support site that you can access.
A waste of your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was terrible. The power does not last long at all. A total waste of your money.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear that you ran into issues with our UPS. The runtime on the UPS would depend on how much power the connected equipment draws. There is a chance that the connected equipment is drawing more power than expected. At full load, 900 watts, the UPS would provide 3 minutes of runtime. At half load, 450 watts, the UPS would provide 11 minutes of runtime.
Ups
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than a year bought after the flood why is the quality going down?
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for bringing these concerns to our attention. We apologize for any inconvenience this issue has caused. Our Back-UPS Pro come with a 3 year warranty, so please contact APCbySchneider support for further assistance. Just go to our APC support page and then Contact Us.
The Gold Standard in UPS
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned several APC units over the years, but one time, I owned another brand which lasted only 6 months before failing. All my APC units have lasted years, and I have one that is now on its 4th replacement battery. Hard to believe that the hardware lasts that long, especially in an era of throwaway electronics and appliances when they fail. I have never had to use the APC warranty so cannot comment on that (a good thing). Their replacement batteries are more expensive than competitors, but when you see how long they last, you will be happy that they are as cheap as they are. I am using this particular APC for my entertainment system of TV, receiver, streaming boxes, gaming consoles, cable box etc. I have not timed how long it will remain on in a power outage, but if it gets its rated capacity, it should last for over 90 minutes or more with the load it carries. I rarely have power outages lasting more than just a few minutes anyway. I like the voltage regulation it provides, even though we do not experience brownouts here. Solid piece of mind and the ONLY UPS I will buy in the future.
I would recommend this to a friendDON'T BUY THIS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it home, plugged it in, and It didn't work, and I had to return it.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our unit. I am sorry to hear that you ran into issues installing the unit. If run into any issues with our units in the future please do not hesitate to reach out to an APCbySchneider support team. We would be happy to assist you in resolving the issue. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.