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Customer Ratings & Reviews

Your price for this item is $214.99

Customer reviews

Rating 4.7 out of 5 stars with 2836 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are delighted by the Back-UPS Pro's long battery life, ease of use, and strong performance. Many appreciate the clear LCD screen and the ample number of outlets, along with the inclusion of USB Type-C and Type-A ports. However, some users noted the unit's weight and reported minor issues with the software and occasional noise. The warranty process also received mixed feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 2,836 reviews
  • Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Works as intended. Straight forward like all other APC units.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Surge protection

    Rated 5 out of 5 stars

    Great UPS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second APC UPS, highly recommended. We have very short power interruptions sometimes, so this solved our issues with our home internet setup and some other electronics. Performs great, and has a bunch of outlets on the back (both surge and surge+battery).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Should be in everyone's home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with what I have plugged into it. Had a few power fails and item worked flawlessly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    using it for my tv and connected devices. Keeps everything running smooth during power blips

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a photographer, I ordered this for my work pc that houses my photo backups. I don’t have panic attacks during power outages or thunder storms anymore because of this thing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Surge protection

    Rated 5 out of 5 stars

    Second One

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two of these and they perform as expected. Highly recommend this item as they protect your valuables. The older one of the 2 has had a direct surge and all was protected from damage.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Lcd

    Rated 5 out of 5 stars

    Good price to protect valuables

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So basically everything related to my computer is connected to this battery. The LCD is very convenient as it tells you how much battery is left depending on the amount of electronics connected. I even have my modem connected which it has been a life saver at the moments I have lost electricity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    APC FTW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    APC is the go to brand for us. Always works well and you can easily replace the battery down the line.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    APC is good, but this unit has an issue

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had APC backup units for many years. I purchased this one just a few months ago, on May 5, 24. After returning from a trip overseas I could not get the UPS to turn on so I could resume the computers attached to it to working status. Looking at the APC website there is literally no way to submit for a warranty replacement. There were, however, many steps suggested to try. I did as they instructed, disconnected the battery, held power button for 5 seconds, reconnected battery, plug in UPS, and it did in fact turn on. However, if I were not a person comfortable with doing such, these steps would have been meaningless. No number to call, no way to report a problem on the website. In the future I will look at other brands. Disappointing in a company like APC.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      We apologize for the inconvenience you experienced with your APC backup unit. If you need further assistance, please don't hesitate to reach out to our support team directly at 800-800-4272 or via chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST. Thank you for your understanding, and we hope to restore your confidence in our products and services. APC

  • Pros mentioned:
    Battery life, Lcd

    Rated 5 out of 5 stars

    GREAT APC Back Up UPS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was totally pug and play...twas wonderful - powered up and works like a champ...my last one lasted about 5 years...good protection and good investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value UPS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. You can mute the alerts/beeping, which is always a top feature for me in UPS systems.

    I would recommend this to a friend
  • Pros mentioned:
    Lcd, Surge protection

    Rated 5 out of 5 stars

    Save your hard disk

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and safe my desktop from power outage MANY time! Its digital screen has some indicators so its easier to understand what's going on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for emergencies!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great battery backup. It protects against surges and unplanned shutdowns.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Power backup work well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to protect my internet cable modem because everytime the power flickers or goes out, it takes several minutes for my internet to kick back on. Ever since I’ve purchased this unit from Best Buy, I’ve had no internet interruption when the power flickers off. This is for sure doing its job.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great for home office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option for a home office or gaming setup. I have 2 of these right now and they work great. They both flip to battery very quickly and have never failed to continue to provide power to anything plugged into it. Lots of power outlets and extremely easy to setup and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good UPS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. Wabted something to run my Starlink when the power goes out.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    UPS good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good ups. The USB charging ports are an added bonus

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Lcd

    Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    APC, IMHO, the best way to go when needing a UPS. This one replaced my old one which, at six years old, was having a hard time handling things. This one is easy to set up and handles everything connected well with room to spare.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn't need something that provided hours and hours of backup and this unit was just what we were looking for. Services the modem and VPN perfectly. And I especially liked the size, as it needed to be fit into a smaller cabinet. Power went out and this unit never missed a beat.

    I would recommend this to a friend
  • Pros mentioned:
    Lcd

    Rated 5 out of 5 stars

    APC UPS FTW!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I trust a PC brand battery back up units above all others. Very easy to set up. The battery connectors inside were simple to connect. The LCD screen was clear and legible. It was obvious how to change display modes. I would buy this again without hesitation.

    I would recommend this to a friend