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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12097 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 376 Showing 7,501-7,520 of 12,097 reviews
  • Rated 5 out of 5 stars

    Grandma's gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a techie for a grandson, these AirPods were the best present a grandma could gift him. Kids today know what they want from Best Buy, and why not get them the "best" for your money. He loves the item; I loved the cost!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Airpods

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Purchase! They sound amazing! 10/10 recommend this model!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best airpods

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service and Quálitas products , bestbuy recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple headphones work great, top tier quality. & purchased at one of my fav electronic stores

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, sound is great. Sounds quality is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With new guidelines for the use of phones while driving, my earbuds are perfect. At home I don’t need to have the phone in hand, I can maneuver all over the house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AirPods are great!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love AirPods! These are great but maybe a little too big. The 2nd generation is better.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible quality control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Airpods 3 as an OPEN BOX item that was supposed to be in Excellent condition because the new or refurbished versions were unavailable. But the quality was not as described and I had to return the item. Then the item came back in stock and I thought I'd try to order them again. But got another pair that were not excellent condition. And then I tried to buy them again, and again. I thought they couldn't possibly send me the wrong quality product time and time again, but after FOUR attempts, I still have not been able to get an item worth keeping. Each time, the "excellent" condition was not correct. One time, the Airpods were still connected to someone else's apple account and could not be paired to my phone. One time it had the wrong charging cable, another time it did not have a charging cable at all. One time it was very scuffed and not in great condition, two times the inside of the charging case was dirty. It was just a mess and very disappointing, like the employees did not inspect the item properly. But what made the situation even worse is that I tried complaining to customer service and they did absolutely nothing. They did not seem to care that Best Buy failed to meet their own standards for quality and did nothing to rectify the negative experience, even after it happened multiple times. I am very frustrated with the service and disappointed at the items I received. I cannot offer a review of how good the sound is or how comfortable the earbuds fit, as I did not use or keep this item. This is just a review of the poor quality control when ordering an open box item.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall. Earpiece doesn't turn off automatically when you take it our of your ear to save battery and it is unable to connect to multiple devices at the same time. Either way, all it's other features when connected to apple products is integrated well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Efective

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation could be improved, but overall they have decent sound quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air pod 3rd gen

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing ear buds and excellent customer service! I did online pick up and it was quick and efficient. Super friendly staff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Pro model, old, I upgraded to the new one, but normal. I confess that I miss noise cancellation, but as the purpose of use is for other purposes, it delivers everything it promises.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very good very much worth getting verry good would get again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very comfortable if you are not an"ear tips person

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable if you are not an"ear tips person". Great improvement over the AP! it has been a year it keeps going strong!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    These are definitely great AirPods, but…!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me, these are good AirPods, but since I don’t have the birds to my ears, they just keep falling off or I have a feeling that the other person next to me can also hear what it produces. I like the earbud one which has the noise cancellation of the other future more than this But this is a great AirPods

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well! Would recommend other to buy . This is my second pair!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, but expensive. It’s an Apple product. You get what you pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love'em

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolute love my new Air pods. The noise reduction is superb. I just have to get used to them because they tend to make my ear a little soar after wearing them for a while.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were decent but highly overrated. No bass, poor sound quality and don’t sit in your ears right.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Airpods3

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sounds quality is very good but the headphones are always falling out

    I would recommend this to a friend