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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12090 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 565 Showing 11,281-11,300 of 12,090 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Alright

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are okay, sound is decent but not comfortable as pros

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t stay in place … very sensitive to touch. Constantly hands up call

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my airpods, but before two months it don´t charge anymore

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep falling off the ears and don't work with non-Apple devices.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    original design was better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i dont like these, they dont stay in my ears. i returned them and bought the Pros

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall pleased with the use of product, my only concern is keeping them in my ears.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unnecessary design way to bulky

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible design, way too bulky and missing the tap feature. Apple did not have to abandon the Gen 2 style and features please bring back Gen 2 with updated chip

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Received used AirPods

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received used airpods. When I connect them to my phone it says “not your airpods” and the AirPods are named Adam’s airpods (I have no idea who Adam is). I can’t believe Best Buy would lie and say that the product is brand new when it is clearly used.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fit is weird and uncomfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan. Falls out of my ear a lot. I liked the 1st and 2nd gen fit a lit better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hurt my ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were uncomfortable so i returned for the pros.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Low sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very low can’t hear no one not at all what I expected

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Big

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing wrong with Best Buy or employees. These AirPods are just ridiculous. Don’t fit the ears right, fall out my taking a small walk. Don’t recommend. Buy the originals until you can’t. My opinion.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Battery issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery drains quickly even with lesser usage………..

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not impressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They only stay charged for about 4 hours. For the cost I would like better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Time

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sold me faulty AirPods. I purchased as a gift so I gave away 2 months as I got on sale. Turns out this product was faulty and would not charge case. Best Buy says it was past return window and I need to contact Apple.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not great for small ears

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Falls out of small ears I like the first gen best for myself

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Airpod 3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish they were the same size as the first and second gen but loving them still!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No grip

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really small. They fall easily from my ears :(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad buissness

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t receive them then spoke to someone they said they would resend to a store or my address my wife took of work rigor nothing so a days pay as well my experience suckex

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Apple Music where is it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They never gave me my free 3 month Apple Music or Apple News

    No, I would not recommend this to a friend