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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12090 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 566 Showing 11,301-11,320 of 12,090 reviews
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think I was sold a knock off or a bad quality airpods. Anytime I facetime my fiance I cannot hear him. Every other word pics up and it isn't until he disconnects from the airpods that his sound quality works.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dissatified!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They contioisly fall out of my ear!! They don’t stay charged long!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Apple Earpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some statis with the earpods. Expected them to have better sound quality.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    AirPods 3rd

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for a month then the connection goes bad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy is a scam

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't buy from best buy they tell you order and receive by the next day charge you for the item and 14 days later still haven't shipped and I placed 2 orders and it happened twice and right now I have to fight to receive a refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left ear bud stopped working and the manager of the store would not return the earbuds, it was within the 20 days of purchase outside of the 15 days, went through apple and went small dog . I’ll never shop at Best Buy alone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been waiting 1-2 weeks for an order that said it will be here in 2 days & still didn’t get no help from any Best Buy representative to tell me where my package is & how can they take care of it . Worst customer service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Earpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pods fell out of my ears the 1st day I worm them. Fell to the ground And I couldn’t find them I was on my walk. I paid over a hundred dollars.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    iPod headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fit my ears well. Wound up returning them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fell out for the last time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They keep falling out. I rotate as suggested but out they plop. You dont even need to move your head or work your jaw. These things are just poorly designed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    airpods don't work

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst airpods I have ever had, I have gone to the apple store 3 times, they changed my right airpod, it was already damaged again

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nah

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn’t fit my ear from jump so I took them right back

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t fit ears. Has to return. They are a weird shape

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont wate your money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One bud was not working i dit forget device and now Bluetooth cant find and pair because one is not working... paid so much of money for AirPods now can't even use it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    AirPods

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These AirPods are not as comfortable as the generation before

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They aren’t for me. They keep falling out my ears.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurt my ears, it feels uncomfortable in both ears.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    .

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slides out ears with most head movement but good performance

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t fit properly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, these did not work for me. As soon as I placed them in my ear, they continued to fall out. If you were to spend your money, definitely get the ones with the rubber tip. 

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ear pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Christmas gift for anyone. Easy to use. Fast delivery.

    I would recommend this to a friend