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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12090 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 568 Showing 11,341-11,360 of 12,090 reviews
  • Rated 1 out of 5 stars

    Not my fav

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not my fav version of AirPods because they are too large for my ears. I do however love the AirPods Pro!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple went backwards

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend this they just fall out they dont stay in i kept having to put them back in at a different angle.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Painful and uncooperative

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were the worst headphones I've tried in a long time. I could not get them to stay in my ears and they hurt.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just not for me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only poor review because it is not for ears that have ear piercings on the inside. It immediately falls out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crappy store in Canton Georgia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inoperable in just two days and Best Buy’s was so rude about exchanging it out. Will NEVER shop with y’all again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective out if the box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th pair of airpods and the right one wont work out of the box. For a company as big as apple youd think hou would get a working product. Especially adter spending 200 bucks on a pair of headphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good sizing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. Slips out of ear, have to adjust the earbuds again and again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still have not received them and was on the phone multiple times and chat box which was no help at all. Best buy member also and still not refunded or resent

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPod doesn’t work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First things first I don’t know why , but soon as I received the product it had scratches on the front, and one of the AirPods doesn’t work , which is the left airpod

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bad Product I think was refurnished after give to my daughter on Christmas and not working the right side

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shouldn't Next Gen mean better Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective straight out of the box! I continuously heard a static sound coming from the right air-pod. On top of that, due to the design it kept falling out of my ear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DONT BUY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the earphones were low when i got them tried to best buy to send them back and they wouldn’t take them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the quality I expected. They make me tired and anxious when using them. They may be defective.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worse apple products I ever buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my boyfriend and they didn’t stay in place. They were constantly falling off his ears. I gave the a try and the same happened. I will return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Definitely get warranty on your products!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charger case charges really weird. One of my buds die sooner than the other. It might be a case malfunction. It was like that when I received them. Unfortunately don’t have a warranty so.. le shrug.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    zero stars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would give zero stars if i could. 24 after buying the left air pod doesnt work. best buy refuses to stand behind a product they sell after 15 days. ridiculous !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOOOOOO

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PAINFUL. CAUSED MY INNER EAR TO BLEED. TOO BIG!!!!! Hard plastic rubbing your top inner ear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash do not buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible they worked for lessthan a year. Do not recommend buying

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t even last me 2 weeks and it stop working wasn’t able to connect to phone had to return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Make sure you read the return policy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn’t fit my girlfriends ears. I got them for her for her birthday and they said, since I didn’t return them within 15 days or 12 days or some thing that I can’t return them.

    I would recommend this to a friend