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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12090 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 569 Showing 11,361-11,380 of 12,090 reviews
  • Rated 1 out of 5 stars

    Dislike them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keep falling out of my ears. For some reason they do not stay in place. Really bad design.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too big and should have stuck with smaller size

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why they changed the size from the generation 2 but they are bigger and do not fit in my ears well at all. I returned them and got the 2nd generation ones as they fit better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like the feeling of the headphone in my ear, constantly felt like it was going to fall out. Did not like how if I turned my head all the sound would go into that headphone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No original

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does not appear original from a check done with Apple, unfortunately I returned to Italy, but I will not recommend Best Bay

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Authorize purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never authorize this purchase and someone stole my identity, and used it in a different state which I had my card and Texas and someone use my information in Florida

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I would not promote this device

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappointed to have this device, easily falls off my ear, unfortunately after 7 months it’s no longer working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original ones are so much better! These ones fall out of ears all the times.each time they fall out they hang up if you’re in the phone. Such a disappointment

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good but sonething weird

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these a werk ago and they worked fine. Then i satrted to notice that one side was lower volume than the other. And the audio was completely balanced. Its good but might act up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HORRIBLE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worst airpods ever made! i bought them brand new only for them to be defective. my airpods, the left bud on does not want to charge at all. gym with one airpod is rough

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Small ear, don’t buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have smaller ears these are not for you. They will not stay in my ears whatsoever.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Customer Support ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst customer support I’ve ever had. Will never buy another thing from Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they don’t fit in my ears and the sound comes out the weirdest areas and don’t get the full volume.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you would have to contact the person that stole my credit card and picked up this item at your store without proper I.D. to find out how good this product is.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    betty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The air pods would stay in my ear. I try many thing in putting them in. So I return the AirPods

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too Big for ears.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not fit ears like first generation. I have the same problem with 2nd generation pro. Apple needs to get this together.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Let down

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes when I bought these airpod. Yet I’ve had them for less than a day and they’ve hurt my ears, and play static noise.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Falls right out. Sorry not worth it for the price. Anchor makes a better product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished not good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return, not good, bought it November and it's December and it's malfunctioning, I think they are all refurbished.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had them hardly a month and the right headphone has already blown

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So disappointed in these. I am not happy with the change in shape and size, they are too big, uncomfortable, and fall out when running.

    No, I would not recommend this to a friend