Customer Ratings & Reviews

I purchased the Airpods 3 as an OPEN BOX item that was supposed to be in Excellent condition because the new or refurbished versions were unavailable. But the quality was not as described and I had to return the item. Then the item came back in stock and I thought I'd try to order them again. But got another pair that were not excellent condition. And then I tried to buy them again, and again. I thought they couldn't possibly send me the wrong quality product time and time again, but after FOUR attempts, I still have not been able to get an item worth keeping. Each time, the "excellent" condition was not correct. One time, the Airpods were still connected to someone else's apple account and could not be paired to my phone. One time it had the wrong charging cable, another time it did not have a charging cable at all. One time it was very scuffed and not in great condition, two times the inside of the charging case was dirty. It was just a mess and very disappointing, like the employees did not inspect the item properly. But what made the situation even worse is that I tried complaining to customer service and they did absolutely nothing. They did not seem to care that Best Buy failed to meet their own standards for quality and did nothing to rectify the negative experience, even after it happened multiple times. I am very frustrated with the service and disappointed at the items I received. I cannot offer a review of how good the sound is or how comfortable the earbuds fit, as I did not use or keep this item. This is just a review of the poor quality control when ordering an open box item.

I like them but there are many times where there is static and a sound that is robotic and the other end cannot hear me . Seems they could have more volume.

love the airpods, me my wife and kid have a pair..

It’s a pretty good ear piece love the fact that it actually stays in your ear. The only problem I have is that after a while was no one was able to hear me food the right ear bud. Then I took it to beat buy for repair the told me they did a diagnostic test and nothing was wrong with it. I’m still not able to speak through the right ear bud

Very good purchase and everything works very well but it does not have a magsafe charger

Great earbuds! I don't like the silicone tips like the 2 pros have, so these are great!

All that money, no wireless charging I find that funny and the blood only fit in my ears. I have small ears. The pros about this is the sound in the microphone when you’re on a phone call the person and can hear you clearly.

You already know what airpods are, everyone needs them

very good airpods i still have them about 3 years later and they still work never had any issues

What can I say, the kid loves em. He has never complained about their functionality. Solid product overall. Wish they were much cheaper in price but since it is Apple they can ask the price they want.

Good but at first but stopped working after 7 months. It was super clear but battery is not as good as others

Just love it!! this product exceed my expectations.

This Is My 1st Pair Of Apple Ear Buds. I Am Old School, So I Have Never Used These Types Of Ear Plugs Before. I Am Afraid I Might Loose Them Or They Will Fall Out of My Ears.

Excellent Pods. However, I was not able to enjoy them long. One fell out of my ear when I was out shopping and I was not able to find the Pod. I am very disappointed. Had I known they were not secured I would have only worn them at home. Only had the opportunity to wear them a couple of weeks.

Excellent product, my daughter loves these AirPods

Good product always love best buy electronic good quility.

Very good product, I totally recommend it, this product met all expectations

My daughter is very happy with this device.I went to the store and every one was very helpful. Everything is expensive and this had the best protection plan for the price.

I bought these for my boyfriend and he loves them. He likes the features that it has. He is able to listen to the TV through his pods and it gives grate surround sound as if you were at the movies.

I’ve had about 3 pairs due to my negligence lol love them!