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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12097 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 568 Showing 11,341-11,360 of 12,097 reviews
  • Rated 1 out of 5 stars

    Always bad customer service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad customer service. Minute you walk in they treat you like a you are a criminal or are about to steal. Hate coming to this store. Never again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    avoid apple product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these air pods do not connect, poor help from apple service. after the debacle of buying these in store i will avoid best buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, doesn’t stay on the ear and it hurts the ear after few minutes. It doesn’t have rubber cushion. Don’t waste your money and buy. I returned back .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Really bad

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is bad I have it for 8 months and the left ear really low really bad quality sound

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful fit…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why did apple make these so big?! They don’t stay in my ears. They don’t fit. I tried twisting them like apple suggested.. still nothing. These are going right back to the store

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ridiculous

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How am I suppose to leave a review for an item I’ve never got .. then y’all don’t even wanna give me back my money for it GTFOH.. I will never buy from best buy ever again ..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shipping

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods are great, already own a pair, but shipping is my issue. Said delivery next day if order within 4 hours and now shipping shows estimated 2-3 day shipping.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not my fav

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not my fav version of AirPods because they are too large for my ears. I do however love the AirPods Pro!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple went backwards

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend this they just fall out they dont stay in i kept having to put them back in at a different angle.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Painful and uncooperative

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were the worst headphones I've tried in a long time. I could not get them to stay in my ears and they hurt.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crappy store in Canton Georgia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inoperable in just two days and Best Buy’s was so rude about exchanging it out. Will NEVER shop with y’all again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective out if the box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th pair of airpods and the right one wont work out of the box. For a company as big as apple youd think hou would get a working product. Especially adter spending 200 bucks on a pair of headphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just not for me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only poor review because it is not for ears that have ear piercings on the inside. It immediately falls out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still have not received them and was on the phone multiple times and chat box which was no help at all. Best buy member also and still not refunded or resent

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good sizing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. Slips out of ear, have to adjust the earbuds again and again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPod doesn’t work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First things first I don’t know why , but soon as I received the product it had scratches on the front, and one of the AirPods doesn’t work , which is the left airpod

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bad Product I think was refurnished after give to my daughter on Christmas and not working the right side

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shouldn't Next Gen mean better Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective straight out of the box! I continuously heard a static sound coming from the right air-pod. On top of that, due to the design it kept falling out of my ear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DONT BUY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the earphones were low when i got them tried to best buy to send them back and they wouldn’t take them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the quality I expected. They make me tired and anxious when using them. They may be defective.

    No, I would not recommend this to a friend