Customer Ratings & Reviews

Bad customer service. Minute you walk in they treat you like a you are a criminal or are about to steal. Hate coming to this store. Never again.

these air pods do not connect, poor help from apple service. after the debacle of buying these in store i will avoid best buy

Horrible, doesn’t stay on the ear and it hurts the ear after few minutes. It doesn’t have rubber cushion. Don’t waste your money and buy. I returned back .

Sound is bad I have it for 8 months and the left ear really low really bad quality sound

Why did apple make these so big?! They don’t stay in my ears. They don’t fit. I tried twisting them like apple suggested.. still nothing. These are going right back to the store

How am I suppose to leave a review for an item I’ve never got .. then y’all don’t even wanna give me back my money for it GTFOH.. I will never buy from best buy ever again ..

AirPods are great, already own a pair, but shipping is my issue. Said delivery next day if order within 4 hours and now shipping shows estimated 2-3 day shipping.

These are not my fav version of AirPods because they are too large for my ears. I do however love the AirPods Pro!

I do not recommend this they just fall out they dont stay in i kept having to put them back in at a different angle.

These were the worst headphones I've tried in a long time. I could not get them to stay in my ears and they hurt.

Inoperable in just two days and Best Buy’s was so rude about exchanging it out. Will NEVER shop with y’all again.

This is my 4th pair of airpods and the right one wont work out of the box. For a company as big as apple youd think hou would get a working product. Especially adter spending 200 bucks on a pair of headphones.

Only poor review because it is not for ears that have ear piercings on the inside. It immediately falls out.

Still have not received them and was on the phone multiple times and chat box which was no help at all. Best buy member also and still not refunded or resent

Poor quality. Slips out of ear, have to adjust the earbuds again and again.

First things first I don’t know why , but soon as I received the product it had scratches on the front, and one of the AirPods doesn’t work , which is the left airpod

bad Product I think was refurnished after give to my daughter on Christmas and not working the right side

Defective straight out of the box! I continuously heard a static sound coming from the right air-pod. On top of that, due to the design it kept falling out of my ear.

the earphones were low when i got them tried to best buy to send them back and they wouldn’t take them

Not the quality I expected. They make me tired and anxious when using them. They may be defective.