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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12094 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the AirPods (3rd generation) with Lightning Charging Case for their improved sound quality, good battery life, comfortable fit, and ease of use. Many appreciate the seamless connectivity within the Apple ecosystem, quick charging speed, reasonable price, and minimal design. However, some customers have expressed concern about the volume being too low.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 567 Showing 11,321-11,340 of 12,094 reviews
  • Rated 2 out of 5 stars

    Head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurt my ears, it feels uncomfortable in both ears.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    .

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slides out ears with most head movement but good performance

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t fit properly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, these did not work for me. As soon as I placed them in my ear, they continued to fall out. If you were to spend your money, definitely get the ones with the rubber tip. 

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ear pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Christmas gift for anyone. Easy to use. Fast delivery.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unsatisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is muffled and sounds far away on the phone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    They don’t sit in your ear as good as other airpod

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit meant is horrible compared to other air pod pros

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Size issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model falls out of my ears more than my older version

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to forget the item on my phone and connect over and over and it makes phones even if you don’t asked to call is really bad product this time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the lower price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money buying these. I tried them and one stopped working before my return date passed. Returned and purchased the AirPods Pro.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound is going out of BOTH headphones literally after a month. Gonna have to buy new two months later because I can’t take it anymore. Absolutely NOT worth almost $200.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods probably were refurbished

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this AirPods and one day after the Best Buy return period one of the AirPods stop working. Took them to the store and they didn’t even try to help me. Will never buy from them anymore. Your service sucks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for me, makes my ear hurt. They’re loud but you can still listen to the outside noise. Bulky and looks like heading aids.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Suck

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They suck. They're terrible. Just writing to make it 50 characters.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely horrible. I have no idea what Apple was thinking with this product. Falls outta the ear very easy. Do not like the AirPods.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hulk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurts my ears and has no silicone cushion to comfort ears and doesn't play loud at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    bad quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    almost 3 months later the left airpod is blew like the old ones, it’s not as loud as the other one and never been exposed to something damaging

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This the second pair i have brought that have broken within a month with one airpod just not working all of a sudden.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Always bad customer service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad customer service. Minute you walk in they treat you like a you are a criminal or are about to steal. Hate coming to this store. Never again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    avoid apple product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these air pods do not connect, poor help from apple service. after the debacle of buying these in store i will avoid best buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, doesn’t stay on the ear and it hurts the ear after few minutes. It doesn’t have rubber cushion. Don’t waste your money and buy. I returned back .

    No, I would not recommend this to a friend