Customer Ratings & Reviews

I keep falling off of my ear. I like the older version better.

They work well. The volume is a little low at times, however, I"m pleased with my purchase so far.

Sometimes air plugs keep slipping out my ears. Not as good from the last ones i have.

Wireless/touch charging on the pad or Apple Watch charger does not work

I don't think it's fair that for the price, it doesn't come with a charging cable. Otherwise, it's a good device and really effective.

The AirPods don’t stay in your ear too well and I don’t like the charging case as well

They are good, but the battery life does not last long.

I ordered it on 12/7, as a Christmas present to my granddaughter. Today, one day after Christmas, I still haven’t received the item and I don’t know or if it will be delivered. The Customer Support people are clueless and didn’t offer any solution other than “wait and see”, maybe it’ll arrive by December 27. Terrible!!!

Don’t really stay or fit comfortable in ear constantly falls out not good for working out

I am very frustrated writing this review because I think I have been very understanding of the circumstances. Long story short, I initially purchased these headphones for my boyfriend in October for his 25th Birthday and with every Apple product we get I add Apple care to it for issues like this. For some weird reason, we’ve had to return these headphones for different ones about 3 times. He got otp with Apple care a month ago because the pods refuse to charge in the case (either the right or left pods). After the return window expired on the ones once he got replaced he decided to call Apple Care. Their solution was for him to send the troubled pod to them so they can examine it to make sure it’s faulty before they send him another one. Or he has to wait 3 weeks after he sends Apple the entire AirPods to get a whole new one. He is in North Carolina and the closest Apple Store to him is about 2 hours away. This is so upsetting because these were meant to be a gift to celebrate him and for him to understand the love a care I have for him instead it’s been a freaking NIGHTMARE!!!!!

Awful.. Completely stopped working after having them for less than 2 months… very frustrating and disappointing. I will be contacting service department for help.

Not a good product l did not like the product and k will not recommend it

With recently purchasing the AirPods, I had a problem with one of the AirPods. It kept disconnecting when in use

Didn’t fit, had to return and go back to my AirPods gen 2.

I’ve purchased a few set if airpods because apple is monopolistic and not being regulated. These are the cheapest, poorest quality ones I’ve purchased. Avoid buying these. Spring for the pro model

The quality of this item is not good. Using them while calling has the voice of the person constantly breaking up. Unable to hear.

Air pods doesn’t work properly. The volume randomly adjusts

Right earpod stopped working after 6 months. It does not connect unless the left airpod is working. Won't hold the charge and get really hot after a brief use. Tried to call the support line but agents are always busy.

No hold .. keeps falling and doesn’t stay in place

Been having problems with connecting to my new iPhone