Customer Ratings & Reviews

I don't think it's fair that for the price, it doesn't come with a charging cable. Otherwise, it's a good device and really effective.

The lid of AirPods is a little loose i don’t know if it’s an apple issue . And the touch sensors on AirPods are really unresponsive

Someone used my cart number to purchase items illegally and it was delivered to a man in a car bestbuy knows my address because I've purchase multiple things and the pictures aren't even my on my block and you want a review that's sad i know I could never buy there again buyers beware

They work well. The volume is a little low at times, however, I"m pleased with my purchase so far.

The Biggest disappointment is when on call the surrounding noise is so loud & clear to the person on the otherside is very disappointment!! The true active noise cancellation of surrounding world be amazing. I still would recommend AirPods 2.

They seem to be a little too big for my ears and fall out frequently.

Like them but they aren’t very loud… not sure why and they are brand new

I am very frustrated writing this review because I think I have been very understanding of the circumstances. Long story short, I initially purchased these headphones for my boyfriend in October for his 25th Birthday and with every Apple product we get I add Apple care to it for issues like this. For some weird reason, we’ve had to return these headphones for different ones about 3 times. He got otp with Apple care a month ago because the pods refuse to charge in the case (either the right or left pods). After the return window expired on the ones once he got replaced he decided to call Apple Care. Their solution was for him to send the troubled pod to them so they can examine it to make sure it’s faulty before they send him another one. Or he has to wait 3 weeks after he sends Apple the entire AirPods to get a whole new one. He is in North Carolina and the closest Apple Store to him is about 2 hours away. This is so upsetting because these were meant to be a gift to celebrate him and for him to understand the love a care I have for him instead it’s been a freaking NIGHTMARE!!!!!

I will never shop Best Buy again product stopped working in 19 days no refund or replacement offered

They’re good, they just keep falling out my ear which is the downside

No good dont buy it I don’t recommend this item is no goid

Battery dies fast, they dont sound very good, they hurt a bit,

Can’t nobody hear me in those they makes a robot sound but the music plays perfectly I hate these things because the whole purpose of me purchasing them because of work and I can even talk on them

The AirPods don’t stay in your ear too well and I don’t like the charging case as well

I bought them refurbished but they work same as new

Volume on them sucks don’t buy them not worth the money.

Ordered an Airpods4 online — simple, right? Just pick it up at the store. But apparently, someone “already picked it up” for me. Funny thing is, that someone wasn’t me. After waiting around 30 minutes while they “checked the cameras,” another employee finally realized my headset was given to the wrong person. Mistakes happen, sure — but what really surprised me was that the manager who handled it never even bothered to say sorry. Guess basic customer service isn’t part of the training anymore.

Kinda trash, doesn’t fit right in my ears. Audio is alright. Previous air pods are way better

Air pods doesn’t work properly. The volume randomly adjusts

They are good, but the battery life does not last long.