Customer Ratings & Reviews

My husband does not like these! They don’t stay in his ears very well or stay in the case. If the case is dropped they fly all over the floor!

It’s has loud noise this is the worst pair I would like to see improve before I buy another pair

The ear buds are too fat. It doesn't stay in my ear. Too easy to lose. I wouldn't recommend purchasing again.

This are not so great they hurt the person ears since it has nothing soft like cushion . So not has great has i though for a Christmas gift

nowhere near as good as the 2nd generation airpods. they fall out alot. doesnt seem to have same skip/pause feature as pevious models

It was not the new one. I got a use product and damaged

They don’t work as well don’t recommend I am dissatisfied.

I gave them for a Christmas present. I found out yesterday when the person tried them that they were terrible. I called to return the gift and was told I could not. It hasn’t been 30 days from when the gift was given. I’m not pleased with this type of customer service and will never use Best Buy again for any purchases. I was a great customer and will find somewhere else to shop.

This item needs a little work, it’s a lot of background noise they go in and out when talking on them, sometimes it sounds like you’re talking to someone in a tunnel. There just a poor quality if I could return them I would

I can hear fine when playing music but when talking on the phone i have to have both earbuds in my ear to hear the person talking. I took it back to best buy for assistance and was told i only had 15 days to bring it back and i didnt pirchase some type to plan. Which is ridiculous. This is my last time buying airpods. Maybe i need to give beats a try

I had selected the used Air Pods 4 with good quality but unfortunately, their voice is low. I am already using Airpods 2 and their voice is far better. I believe this product had this defect. Thanks to Buy Best return policy, it was quite easy for me to return.

These are different from the previous generation AirPods in term of ear fit. I had no trouble with and liked the previous gen. This Airpods 4 doesn't fit right and it keeps on falling out. Very disappointed.

They don’t stay connect I have to constantly re pair them

It’s unusually smaller, including the case. It came without a power cord. So far, I didn’t use it. I hate it. It’s my 3rd time using AirPods. The previous ones were normal size, it was great to use.

Air pods were delivered to wrong house and Best Buy refuses to make it right. Horrible customer service.

I returned, For my Granddaughter and they didn't work.

I didn’t receive my product and this isn’t fair I spent my money and couldn’t get a refund nor a option to pick up item in store

I write this review as a highly dissatisfied Apple shareholder. This line of airpods should not be sold!!! They do not fit your ears, consistently fall out, the charging case constantly opens on its own. I lost both pair within one week. I have had my first gens for 3 years, and still have BOTH. This product is HORRIBLE, take it off the shelf!!!!!

They fell right out of my ears , didn’t like them ! I return them !!!!

Product is might be good/bad dont know. Wrost experiance shipping with best buy. This product is not shipping on time. Think before you buy...