Customer Ratings & Reviews

Do not buy. Their return window is so small. purchased listed in Excellent condition and received Good showing obvious signs of wear. They barely hold a charge for more than one hour of talk time. The listing's condition was misrepresented, and the performance is severely degraded.

Best Buy lost my order and never sent me a replacement. After 2 agents, one a supervisor stated they would issue my replacement order they did not hold their word. They kept my money and never gave me my product.

The quality on these AirPods are not great. You can hear everyone talk. The original EarPods are a lot better the second and third version and the pros but this it looks very cheap made. That’s why I think it cost 129.

Not Good no sound clearly very Diespointet west of mony

Nothing like the other airpods. If you lose it good luck, the case doesn’t have a speaker. Also it doesnt have the extra effect just plain regular headphones. I will be buying the 2nd generation in place of these!

These are my fourth pair of AirPods and they're the worst I've ever owned. They're awful. The first generation ones were so much better than these.

They constantly keep falling out my ears. I guess this is Apple way of trying to get you to buy the pro!

They won’t stay in my ears and I Constantly have to adjust the settings.

The sound quality seemed very off, and sounded very washed out compared to my AirPods 3 and other speakers in general.

Firstly, I was not helped by anyone at the Best Buy I went to. It took at least 15-minutes to grt anyone's attention to help me. So that was frustrating on its own. No need to buy these headphones. They stop working after about 2-weeks of use. The sound quality is lacking compared to cheaper headphones. They hardly stay in my ears. The battery life is extremely short, and they're impossible to charge. Either save your money and get a cheaper pair, or splurge on actual quality headphones.

Absolutely ZERO noice cancellation. They fall out of the ear easily. Best Buy says you get Apple fitness etc for free when you buy them and it’s impossible to redeem. I am looking to return this.

purchased early December but opened on my bday late december. Can not get it to work properly will be going back into best buy this month to see why it is not working right. Disappointed

I bought this item online. I received an empty box. The box was not sealed properly and I assume someone grabbed my item before it reached my porch. It’s been 3 weeks and I have not gotten a refund. I won’t be shopping online at this site again, I’d highly advise to pick up your purchases directly from the store

Won’t stay charged or connected……………………………………………..

No customer support and i have received damaged product and they are not support on this. Totally money waste

Goes in and out and sometimes sounds robotic when I am on the phone.

Hard ear no soft rubber for comfort, not good product for price out dated!

They had a very distinct smell when i first bought them. They were still a purchase I had to make because I didnt have headphones.

Kept falling out of my ears. Not worth the money spent on them. Had to purchase another brands ear buds.

Stopped working after a few months of wearing won’t charge