Customer Ratings & Reviews

This item needs a little work, it’s a lot of background noise they go in and out when talking on them, sometimes it sounds like you’re talking to someone in a tunnel. There just a poor quality if I could return them I would

I gave them for a Christmas present. I found out yesterday when the person tried them that they were terrible. I called to return the gift and was told I could not. It hasn’t been 30 days from when the gift was given. I’m not pleased with this type of customer service and will never use Best Buy again for any purchases. I was a great customer and will find somewhere else to shop.

I can hear fine when playing music but when talking on the phone i have to have both earbuds in my ear to hear the person talking. I took it back to best buy for assistance and was told i only had 15 days to bring it back and i didnt pirchase some type to plan. Which is ridiculous. This is my last time buying airpods. Maybe i need to give beats a try

They don’t stay connect I have to constantly re pair them

I had selected the used Air Pods 4 with good quality but unfortunately, their voice is low. I am already using Airpods 2 and their voice is far better. I believe this product had this defect. Thanks to Buy Best return policy, it was quite easy for me to return.

These are different from the previous generation AirPods in term of ear fit. I had no trouble with and liked the previous gen. This Airpods 4 doesn't fit right and it keeps on falling out. Very disappointed.

I returned, For my Granddaughter and they didn't work.

Air pods were delivered to wrong house and Best Buy refuses to make it right. Horrible customer service.

I didn’t receive my product and this isn’t fair I spent my money and couldn’t get a refund nor a option to pick up item in store

It’s unusually smaller, including the case. It came without a power cord. So far, I didn’t use it. I hate it. It’s my 3rd time using AirPods. The previous ones were normal size, it was great to use.

They don’t work I didn’t even have them that long didn’t come with no charger at all

Product is might be good/bad dont know. Wrost experiance shipping with best buy. This product is not shipping on time. Think before you buy...

They won’t remain connected to my phone. I’m taking them back shortly.

I write this review as a highly dissatisfied Apple shareholder. This line of airpods should not be sold!!! They do not fit your ears, consistently fall out, the charging case constantly opens on its own. I lost both pair within one week. I have had my first gens for 3 years, and still have BOTH. This product is HORRIBLE, take it off the shelf!!!!!

They fell right out of my ears , didn’t like them ! I return them !!!!

I bought before after few months of use they are not working any more if I charge they died so quick no power.

I really dislike them. The ear size is much larger than the AirPods 2. They don’t fit properly fit, hurt my ears. I even bought nonslip covers, but still terrible. Do not recommend unless you try them on and make sure they fit you.

I don’t recommend these AirPods. I loved the AirPods that were first released. They lasted me years! These new generation AirPods don’t have a button on the back to connect to other devices. They will only pair with one iPhone. I cannot pair them with any other devices. They don’t show up

This product is sold by third party; you don't get price match if the price goes down within 3o days of your purchase. Very Disappointing not sold by bestbuy

I have to charge my air pods sometimes multiple times a day. They don’t hold a charge very long at all.