Customer Ratings & Reviews

Don’t fit good in my ears and fall down very often

I can’t get them to work without a charging cable.

One earbud stopped working after less than a month

I turned the AirPods in because they keep going on and I got some more and they still having the same issue. And know I’m stick with broken AirPods.

Bought a pair of these for my wife and I after really liking our AirPods 2, however the AirPods 4 are the worst headphones I’ve ever used. They fall out of my ears and my wife’s ears all day every day. Worst design I have ever seen, wish I could return them.

Too small they pop out my ears. Bring back the longer skinnier ear pods 1 -st Generation

Started having connectively and sound issues just a couple weeks after purchase. Initially it was individuals I was calling would randomly not be able to hear me in the middle of a call, but I could hear them. Recently, the left AirPod will start making an odd squeaking noise and then cut out in the middle of a call.

My husband does not like these! They don’t stay in his ears very well or stay in the case. If the case is dropped they fly all over the floor!

The ear buds are too fat. It doesn't stay in my ear. Too easy to lose. I wouldn't recommend purchasing again.

It was not the new one. I got a use product and damaged

They don’t work as well don’t recommend I am dissatisfied.

This are not so great they hurt the person ears since it has nothing soft like cushion . So not has great has i though for a Christmas gift

It’s has loud noise this is the worst pair I would like to see improve before I buy another pair

nowhere near as good as the 2nd generation airpods. they fall out alot. doesnt seem to have same skip/pause feature as pevious models

This item needs a little work, it’s a lot of background noise they go in and out when talking on them, sometimes it sounds like you’re talking to someone in a tunnel. There just a poor quality if I could return them I would

They don’t stay connect I have to constantly re pair them

I gave them for a Christmas present. I found out yesterday when the person tried them that they were terrible. I called to return the gift and was told I could not. It hasn’t been 30 days from when the gift was given. I’m not pleased with this type of customer service and will never use Best Buy again for any purchases. I was a great customer and will find somewhere else to shop.

I can hear fine when playing music but when talking on the phone i have to have both earbuds in my ear to hear the person talking. I took it back to best buy for assistance and was told i only had 15 days to bring it back and i didnt pirchase some type to plan. Which is ridiculous. This is my last time buying airpods. Maybe i need to give beats a try

I returned, For my Granddaughter and they didn't work.

Air pods were delivered to wrong house and Best Buy refuses to make it right. Horrible customer service.