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Customer Ratings & Reviews

Model:
MXP63LL/A
SKU:
12078326
$119.99
Save $10
The comparable value is $129.99

Customer reviews

Rating 4.7 out of 5 stars with 10049 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the product's excellent sound quality, long battery life, and comfortable, secure fit. They also praise its simple and fast connectivity, portability, and refined design. However, some users are disappointed by the low volume and the absence of the previous tap feature for button functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 485 Showing 9,681-9,700 of 10,049 reviews
  • Rated 1 out of 5 stars

    Terrible service from best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Air pods were delivered to wrong house and Best Buy refuses to make it right. Horrible customer service.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The ear fit is not good as previous generation.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are different from the previous generation AirPods in term of ear fit. I had no trouble with and liked the previous gen. This Airpods 4 doesn't fit right and it keeps on falling out. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Used Airpods 4 Sounds Not Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had selected the used Air Pods 4 with good quality but unfortunately, their voice is low. I am already using Airpods 2 and their voice is far better. I believe this product had this defect. Thanks to Buy Best return policy, it was quite easy for me to return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unsatisfied customers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t receive my product and this isn’t fair I spent my money and couldn’t get a refund nor a option to pick up item in store

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t work I didn’t even have them that long didn’t come with no charger at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Non-functioning pair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They won’t remain connected to my phone. I’m taking them back shortly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    My review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s unusually smaller, including the case. It came without a power cord. So far, I didn’t use it. I hate it. It’s my 3rd time using AirPods. The previous ones were normal size, it was great to use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrost experiance shipping with best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is might be good/bad dont know. Wrost experiance shipping with best buy. This product is not shipping on time. Think before you buy...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fell right out of my ears , didn’t like them ! I return them !!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY….these ste horribly made !!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I write this review as a highly dissatisfied Apple shareholder. This line of airpods should not be sold!!! They do not fit your ears, consistently fall out, the charging case constantly opens on its own. I lost both pair within one week. I have had my first gens for 3 years, and still have BOTH. This product is HORRIBLE, take it off the shelf!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought before after few months of use they are not working any more if I charge they died so quick no power.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No thanks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really dislike them. The ear size is much larger than the AirPods 2. They don’t fit properly fit, hurt my ears. I even bought nonslip covers, but still terrible. Do not recommend unless you try them on and make sure they fit you.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT SOLD BY NESTBUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is sold by third party; you don't get price match if the price goes down within 3o days of your purchase. Very Disappointing not sold by bestbuy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t recommend these AirPods. I loved the AirPods that were first released. They lasted me years! These new generation AirPods don’t have a button on the back to connect to other devices. They will only pair with one iPhone. I cannot pair them with any other devices. They don’t show up

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Charge doesn’t last long

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to charge my air pods sometimes multiple times a day. They don’t hold a charge very long at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    These don't fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one of the tips helped the earpods fit in my ear. My old ones that no longer work fit beautifiulky,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work as good as the older gen.. hurt my ears bad.. and sound was bad as well..

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, her voice is great, but after two days, her voice became low.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds are to large to fit and to small when trying to get out of case

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    My third pair. They keep breaking. Never again.

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] This is the third pair I’ve purchased in the last few years. These broke too. One of the buds stops connecting and I get no sound. I’m done with Apple audio products.

    No, I would not recommend this to a friend