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Customer reviews

Rating 4.7 out of 5 stars with 6086 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 305 Showing 6,081-6,086 of 6,086 reviews
  • Rated 1 out of 5 stars

    Worst customer service ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My airpods were stolen during delivery, I never got them, so this is a review for best buys customer service not the product: Worst ever call center Worst ever call center, very rude, unprofessional, they hung up on me 3 times when I asked for a supervisor. They will tell you to go to the store to get your problem fixed and when you get there nothing happens. Supervisor told me I would be ble to pick up my order same day and that never happened. I am not exaggerating when I tell you they were very close to get me a heart attack. Don't buy from them because even if there is a 10% chance you would be needing customer support, it is going to be a nightmare.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that great and over priced loses connection on Bluetooth

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible pick up experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got to the store for my pick up the manager and employee informed me the item was picked up when I explained to them it was impossible. I then requested to speak to a many so they can replay the video tape and it did not show me picking the device up , so the clerk gave me another device and didn’t explain what happened or what he was doing once home I found out the clerk made a claim on my device so I can get my device which is right .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned - did not fit at all in my ears and there were no additional caps to help with the fitting.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these to upgrade from my Airpods2 and I was very disappointed. The buds do not come with attachments & would not stay put in my ears.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd pair of Airpods i ordered this month...They keep falling out of my ears and when i try o go into the sauna they shut off from the heat. Whats that About!

    No, I would not recommend this to a friend