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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5877 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the AirPods 4, highlighting the noise cancellation, overall performance, comfort, and fit. Battery life, audio quality, connectivity, and portability also receive positive feedback. Design is another appreciated aspect. However, some customers mention concerns about volume control and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 284 Showing 5,661-5,680 of 5,875 reviews
  • Cons mentioned:
    Audio quality

    Rated 1 out of 5 stars

    Music/Not for talking

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are good for music only. Whenever I’m on the phone, nobody can hear me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible soun battery isn’t good and customer service was terrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first bought the lower model that worked really well but kept falling out of my ears so I returned them for this model. After charging for 24 hours they were still dead. Then I changed the charging cable & charged for another 24 hours & they’re still dead so they will be returned.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ears to big for headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was not loud as i thought and my earphones keep falling out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Different headphones not authentic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The seller sent different headphones and Best Buy said they were not authentic. Refund took place

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it. Buy Gen 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible ! These are worse than the Gen2. I could hear people talking next to me with my volume all the way up. No noise reduction at all !

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh……

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are uncomfortable and fall out. I would not buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst earpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost my EarPods 2 and after going through the review of this one I purchased it and after taking a long time to arrive. The EarPods is making cracking noises, i cant hear the person on the other side of the phone properly. I am so angry at Best buy, am looking at returning it. Overpriced and overhyped.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never get refurbished

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These airpods came with someones name already programed in them. When I tried to pair them to my phone I then was connected to the previous owner. I even got a notification that “Paul” can track my location. I returned ti Best But and the Geek Squad couldnt even help. They said all they could do was refund them. I had to contact apple directly to get them removed feom my apple account.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    In less than a month, there’s already problems

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed that in just having them for a few weeks, the phones are starting to have issues. Very sad about it, and perhaps it’s best to wait this product out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Noise cancellation

    Rated 5 out of 5 stars

    The best of the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best ear buds I have ever owned. Great for the job side blocking out unwanted noises and great for personal use at home when you want to block everyone out and just listen to relaxing pop cast. Comfortable and lightweight are key factors in this product. Thank you Apple for making the all around best earbuds available.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad experience with seller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wrong item was sent. The behavior of seller was complex. Seller was not willing to return.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ehh, not for me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were not as comfortable as I would’ve hoped, they kept falling out and I just was not satisfied with them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returna

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Return perid is very short, want to return item but not allowed, less than 2 weeks is un fair return period

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Order was delivered and very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product because my kids love it and I also love it for my music it provides good quality bass and also it very fast to receive the order here

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Air pod

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Air pod dying too fast soon I as I started using it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Noise cancellation

    Rated 5 out of 5 stars

    Worth the hype!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple’s latest AirPods Pro (2nd Gen) with USB-C are an absolute game-changer! From the moment I put them in, the improved Active Noise Cancellation (ANC) blew me away—it’s noticeably better than the last version, making background noise almost nonexistent. The Transparency Mode is just as impressive, letting in just the right amount of sound so I can stay aware of my surroundings without taking them out. Sound quality is top-tier, with deeper bass and crisp highs that make everything from music to podcasts sound richer and more immersive. Apple’s Personalized Spatial Audio is a fantastic touch, making it feel like I’m in the middle of a live concert. Battery life is solid—I easily get around 6 hours per charge (with ANC on) and more with the case. Speaking of the case, USB-C charging is super convenient, and the built-in speaker helps me find it if I misplace it. Comfort-wise, they fit perfectly and stay secure, even during workouts or long riding sessions at the barn. They’re sweat- and water-resistant, so I don’t worry about them getting damaged when I’m outside. Overall, I love these AirPods! They feel like a huge upgrade, and if you’re considering them, they’re absolutely worth it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods 4ta gen

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not very good, they fall off even if you have placed them well in the ear. It's better to opt for the second generation

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise quality is not worth the money they are horrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No more OG earbuds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds slip out of your ear so easy and I didn’t use theses for a while because they where not connecting 6 months i have to use them and they work but i hate these headphones force to use them everything back then was better. 1st generation December 20, 2016 air pods ❤️❤️❤️

    No, I would not recommend this to a friend