Customer Ratings & Reviews

Be aware at third party seller on best buy. It’s a scam. Order status is shipped but never delivered. Seller keep telling they will work with shipping carrier but nothing happens, refused to cancel order and not refund. Seller even told me to return the item and they will refund. I don’t even have the item. Contacted Best buy but they said they can’t do anything because it’s third party sellers, they have no control. What’s a shame on best buy to allow the scam on their system and refused to help customer get money back. Best buy is becoming a huge scam.

They are okay the same as all the other pairs. Nothing fancy or out of this world!

Hard to understand what to press and how to manage, increase volume, etc.

Battery life is worse than previous generations. Gen 3 was better in terms of battery.

Husband had been wanting an upgrade what very Christmas Gift.

I am not happy. They don't pair well, it takes a bit to connect. The noise cancellation is barely noticeable, and they keep falling out of my ears. I wanted to love these, but I am going to stay with the Gen 2 for now until there is an improvement.

Any activity they fall out of your ear. It doesn’t matter how far you wedge them in your ears.

It’s keeps falling out!!! Otherwise sound quality is good.

Had to return these because they were not the correct ones for my daughter. They hurt her small ears. Wouldn't recommend if you have smaller ears, go with the older ones.

Dont know how it works but it does. Wish the fit was just a little better.

They are okay, not bad, but not Beats for sure. They are just okay

Not the best. Didn’t stay in my ears, Inevitably bound to deteriorate in sound quality over time due to ear wax in the speaker grill. I would say it’s worth the Extra money for the pros with the silicone tips.

The shopping experience at Best Buy was flawless — easy ordering and quick pickup. No complaints there. As for the AirPods 4, they’re fine but not a big leap from the first generation in terms of sound quality. The main upgrade seems to be the head-movement feature for picking up or dropping calls, which doesn’t feel worth the extra cost. Overall, good but not exceptional value.

Bought these in September and one stopped working and won't charge.

All around good AirPods but the AirPods Pro are better in my opinion.

Has trouble connecting to your phone and staying connected

they're too wide and fall out of my ear. I wish the noise cancelation could be turned off when not needed.

The latest gen Air Pods work great. Easy to buy at a good price

These air pods are great ! All the futures are exactly what I need.

The sound is great, however the airpod keeps falling out of my ears. It is hard to keep it in place