Customer Ratings & Reviews

Despite their relatively short battery life, I find them enjoyable.

I just bought a brand-new pair of AirPods 16 days ago and I’m really disappointed with the battery performance. Both earbuds only last about 1.5 hours on a full charge, which is far below the advertised 4–6 hours of listening time. For something that’s supposed to be new, I expected much better. I’ve tried resetting them and making sure they charge properly, but the issue continues. For the price, the quality should be reliable. I feel like I received a defective pair. I’ll be contacting customer service for a replacement.

Not specific to the item but be very careful about Best Buy return policy. Unlike other sites there is no extension for the Holiday season and is only 14 days. I ordered for pickup. By the time I gave the gift the return window was almost closed. I figured at least 30 days normal (like Apple) and possibly more for the Holidays (like Amazon). I was wrong and stuck with airpods. Can't even get a store credit.

Lacked a lot of features i enjoyed from last generation and they would disconnect from really short distance from my phone.

Decent Earphones, battery life is garbage but good audio

Everything’s great except for the fact that the right earbud always feels like it’s coming loose, and when I touch it to push it further in my ear, it pauses the music. So if I adjust it and the one in my left ear (one after another) it literally changes it from Noise Cancelling to whatever else. So then I’m constantly having to go into settings and turn it back onto Noise Cancelling again. Whenever I’m on a mower or tractor I end up having to do this like 10-20 times. It’s very annoying.

Phone calls are trash with these. Idk if I got some defective ones or what but I waited to long to return.

I feel like whenever I put them in my ear--they are about to fall out and they are truly uncomfortable :(

These are just OK. There seems to be a lot of static when on phone calls. Also, the fit is t the best. One size doesn’t fit all.

The sound on it is really not too good not as loud I I thought when you make a call you can barely hear what they are saying

Battery life not good enough. They die very quickly

Bestbuy sold this Apple device when it was clearly in someone elses name through Apple. The Geek squad told my son thats just the way it goes with Apple and that we had to try to contact the prior owner of the earbuds to get them reset. This of course is the wrong response from Geeksquad. Returned the earbuds to Bestbuy.

They fall out quite often. They should for the price fit a lot better.

I lost the pair of Pro 2's that I had. I tried to save some money and get these. Spend the extra money and get the Pro 2 version! So much better. These easily fall out of your ears and the sound quality was not great. I had better saiund quality from a much less expensive pair of JBL ear buds. I ultimately got the Pro 2's again.

It’s okay, sound is not loud as expected, AirPods battery life sucks

These AirPods have a lot of static and poor sound quality, and the battery does not stay charged. Very frustrating for such an expensive product. Disappointed with this purchase.

[Employee of bestbuy] I’m not a fan of the fit, they’re loose in my ear. But in terms of audio they’re darn good. On par with the pros

They are great but they are not fully noise canceling I can still hear background noise.

the new ones are poorly designed and fall out all the time extremely disappointed

Nice headphones. We did have to take a pair back for exchange due to an issue with the noise canceling feature.