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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6495 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers love the product's excellent noise cancellation, which many describe as perfect. They also highly value its long-lasting battery life, comfortable fit, and strong overall performance. Additionally, the product's appealing design has been well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 312 Showing 6,221-6,240 of 6,495 reviews
  • Rated 2 out of 5 stars

    Uncomfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbud style hurts ear fast, older model style should have continued to run on

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    right phone its not work vert well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the right phone was bit working very well. how can i do ???

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    If says Open box - excellent condition.. don’t buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It says excellent condition But not Scratches … when you say excellent atleast that should match to good or better Worst experience

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Prefer version 3 over 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like the fit of the hard plastic. Is not snug. Returned and exchanged for version 3.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Missing Gen2 fit- Awesome tech thou

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the second gen, Apple never managed to get the same comfortable fit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cant hear you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had nothing but problems with these. I recently had a double check where I purchased them from wondering if I had gotten a fake pair because I was shocked at the problems I’ve had with these since I’ve gotten them. They are poor quality and I was thinking OK maybe user error. Well, it’s not. I just got a grbage pair. The first pairs I had worked great. They were an older model. Apple is overrated overpriced.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lots of static, and poor ear fitting adapters.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things were terrible. The noise cancellation did not work very well at all. They did not fit in my ear, and kept falling out. I tried to use the little rubber boot thingies, that was not good. They kept slipping out of the boots when I took them out of my ear, leaving the boot in my ear. They have a lot of static.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. They don’t fit in the ears and don’t stay 2. I bought the silicone covers to make them fit in the ears but they don’t fit in the charger with silicone covers. I have remove the covers for charging and put them back for the ears. 3. I bought nonsense headache for myself 4. DON’T BUY

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as pros

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like these as much as I do the pros . Best Buy was out at the time so I used them for 9 days or so and returned. Lucky when I went back they had the pros and they were on sale !!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Tiny ear problems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept falling out of my ears while I was working out . Bummer

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not what i expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wasnt real pleased with quality heard a lot background noise so i exchanged them for the AirPods

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple is crap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Writing this review a little over a year after purchase and I can finally say I am done with apples airpods! The worst product going. Already issues the left pod does not put out much sound any longer. This has happened with all air pods ive ever owned. These lasted the shortest period of time! Steer clear and buy another brand!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BUYER BEWARE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BUYER BEWARE: I just realized the model I received does not have active noise cancellation. The product information— including the serial number— was incorrect on the website. Because I’m past the return window, I was told there’s nothing that can be done. I accept that I should’ve caught this sooner, but I wanted to make others aware.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    New manager is WORSE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been more disappointed I was told there’s a new manager an that he was trying to change things an make them better an then wasted 3,000 on a computer that ended up trashed after 5 months Best Buy had it more then I did at that time bought it before Christmas so I had got a good deal on it so when they gave the money back instead of replacing the computer with something comparable I had to put another couple hundred into it. I’m a general Manager and the way I was treated by the new manager was unexceptable period so disappointed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go with the pros 2. Not worth the money for these.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Second generation were better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The second generation was way better I’m trying to resell them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Air pod pros are better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the AirPods Pro’s better, I don’t like the way they fit my ears.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    JM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its ok but have to be very careful keep falling out from ear

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shouldn't be complicated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    multiple connectivity issues. have been forced to forget device and reinstall 3 times. when working properly, they are very nice.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could be better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fall off easily. They are not as comfortable as the Pro

    No, I would not recommend this to a friend