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Customer reviews

Rating 4.7 out of 5 stars with 6129 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 279 Showing 5,561-5,580 of 6,127 reviews
  • Pros mentioned:
    Noise cancellation

    Rated 1 out of 5 stars

    Not a size replacement for AirPods 2’s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good but if you always wore the 2’s and they were comfortable but the pro’s or 3’s were too big then these most likely will be too. I have to return them. My wife and moms are too big too and no other options now with the 2’s discontinued. I’d forget the 2’s were in my ear. These start hurting my ears after about 30 mins. Looks like a lot of people I know can’t wear these. I always thought it was smart of Apple to keep a big and small version. Now there is no smaller option so we all have to look elsewhere. I’ve been a fan of Apple and have bought probably 8 pair of AirPods since they came out. Disappointed Apple dropped the ball on this one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery conditions and the product is as expected

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Noise canceling with opportunities

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the noise cancelling feature, allows a lot of noise from external sounds. I don’t like that the volume wasn’t manageable from the AirPods

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this product with reward certificates and ultimately returned them because the "Pro's" feel better. At time of return I specifically asked if the rewards would be returned because if not I would keep the product, as they could not do an exchange in the store at the time as they were out of stock so they recommended I order online. They also assured me that the rewards would be credited back typically in 48 hours. After several days of no credit I called the 800 # and was told by a representative that the $100 certificate could not be reissued and if I needed to argue the matter I would have to go back to the store to litigate the matter with them. I requested to speak with a supervisor who never called until I called back again two days later only to be told the same thing. As a long time customer who has spent literally thousands of dollars at BestBuy, the customer service here is extremely disappointing. In the event another supervisor can inject some logic in this situation I'll reference the supervisor "Brian" and case #363473603. As a long time customer who would refer friends to the store, this event will make me reconsider my future support of BestBuy

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Airpod 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing price for a great quality item! My daughter LOVES them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still falls out of your ears

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While still glorious as AirPods are the best on the market for casual listening and active listening, the “custom” design of them still make them fall out of your ears often.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nothing special

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda plain but other than that a good investment for someone who likes sentimental thjngs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air Pod Gen-4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new Gen 4 air pods great price! They were a little late for my grandson’s birthday but he was happy when they finally came in!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sons Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son so we could listen to his music at tournaments and at home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best AirPods made by far. Great features would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Apple needs to step up their battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rift side stopped charging after a year. Other than that they work great get apple care, this happens every set i purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was excellent especially since the purchase was done by phone and delivered to another state

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    J

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and awesome brand. I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. It was a gift for my grandson. Delivery was quick and good service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. Get apple care cause my last ones did pop the speaker and to repair was same price as buying new ones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Try it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon products, professional employees. #BestPlayToBuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Noise Cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality air-pods, this generation would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Na

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representante was nice and helpful help me changing product

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sister approved!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my sister's birthday. So far, she loves them!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling takes some getting used to. It made me nauseous and dizzy in the beginning. But I love these

    I would recommend this to a friend