Customer Ratings & Reviews

Headphones are good for music only. Whenever I’m on the phone, nobody can hear me.

After owning them for 30 days they stopped working correctly

Didn’t work and were linked to other Apple account so I bc point link or use them

I first bought the lower model that worked really well but kept falling out of my ears so I returned them for this model. After charging for 24 hours they were still dead. Then I changed the charging cable & charged for another 24 hours & they’re still dead so they will be returned.

Very disappointed that in just having them for a few weeks, the phones are starting to have issues. Very sad about it, and perhaps it’s best to wait this product out.

The sound was not loud as i thought and my earphones keep falling out

These airpods came with someones name already programed in them. When I tried to pair them to my phone I then was connected to the previous owner. I even got a notification that “Paul” can track my location. I returned ti Best But and the Geek Squad couldnt even help. They said all they could do was refund them. I had to contact apple directly to get them removed feom my apple account.

I lost my EarPods 2 and after going through the review of this one I purchased it and after taking a long time to arrive. The EarPods is making cracking noises, i cant hear the person on the other side of the phone properly. I am so angry at Best buy, am looking at returning it. Overpriced and overhyped.

They are uncomfortable and fall out. I would not buy again.

Can’t hear from the other end,it makes a noises not clear

These were not as comfortable as I would’ve hoped, they kept falling out and I just was not satisfied with them.

Return perid is very short, want to return item but not allowed, less than 2 weeks is un fair return period

Apple’s latest AirPods Pro (2nd Gen) with USB-C are an absolute game-changer! From the moment I put them in, the improved Active Noise Cancellation (ANC) blew me away—it’s noticeably better than the last version, making background noise almost nonexistent. The Transparency Mode is just as impressive, letting in just the right amount of sound so I can stay aware of my surroundings without taking them out. Sound quality is top-tier, with deeper bass and crisp highs that make everything from music to podcasts sound richer and more immersive. Apple’s Personalized Spatial Audio is a fantastic touch, making it feel like I’m in the middle of a live concert. Battery life is solid—I easily get around 6 hours per charge (with ANC on) and more with the case. Speaking of the case, USB-C charging is super convenient, and the built-in speaker helps me find it if I misplace it. Comfort-wise, they fit perfectly and stay secure, even during workouts or long riding sessions at the barn. They’re sweat- and water-resistant, so I don’t worry about them getting damaged when I’m outside. Overall, I love these AirPods! They feel like a huge upgrade, and if you’re considering them, they’re absolutely worth it.

Horrible ! These are worse than the Gen2. I could hear people talking next to me with my volume all the way up. No noise reduction at all !

Terrible soun battery isn’t good and customer service was terrible

The seller sent different headphones and Best Buy said they were not authentic. Refund took place

These are definitely not worth the price in my opinion. The sound quality is sub par, the fit is atrocious, and the noise cancelation is below average.

They have a noise when your change to mode and it so loud and uncomfortable, or maybe I got a bad pair

These earbuds slip out of your ear so easy and I didn’t use theses for a while because they where not connecting 6 months i have to use them and they work but i hate these headphones force to use them everything back then was better. 1st generation December 20, 2016 air pods ❤️❤️❤️

Usually don't write reviews but feel this one is warranted...these are my 1st airpods and will be the last. I have had these for 6 mths no issues until now and for some reason the right side keeps disconnecting...cleaed the charge connections ...charged for 2 days straight....reconnect Bluetooth and still having this problem..would have expected a better product for the amount of money spent...apple products nvr again