Customer Ratings & Reviews

This was an open box item, we took the item to Apple to get Apple care and was told that it was a fake. Best Buy claims that the product is verified and inspected but we received a fake product. We requested a refund they told us to mail the item back we are still waiting for our refund. The representative did not offer to replace the item for us...customer service was not helpful/friendly. Be cautious when buying open box items from Best Buy it may be a fake product!!!!!!!

Not for everyone. Great if you are on the Apple platform. iPhone,iPad,MacBook. 3 stars because of the price. Should be more like $300

Not very soundproof especially for the price point. I think the regular airpod pros are better.

Their okay. Sometimes cut out and people says it sounds like I’m under water. Wouldn’t expect a that for something I spent 400+ on.

Not the best sound quality to be honestly ive heard quality on beats headphones and other headphones that are way cheaper

Overrated definitely not worth the price. You can find the same quality headphones for hundreds less.

It was okay, not the very best, i would rather get sony

It wasnt comfortable to wear. It is heavier. Sound quality leaves rooms for improvement.

I got these for my wife in 2023 for a Christmas gift and they gave out in a year that aloy of money to spend and for them to give out a year later very disappointed in this product

I love everything about the Airpod Max except for the steep price. The solid metal components are worth it alone. So many other pairs have cheap plastic parts that bend and break over time. The noise cancellation, battery life, long term comfort, and easy to connect bluetooth are simply the best.

After the first use i had to go to geek squad for repair due to it not charging …….

I really wabted to love these but they were just too heavy and uncomfortable…went back to ky airpods pro and love them

Cool for work. Bass is lackluster though and it was a little weird to get setup across my phone and computer. I wouldnt pay the price again.

The headphone is expensive compared to its application and quality. I feel no difference between this and Bose

I have thought about buying these head phones for 2 years. For me this is a crazy amount of money. Well I finally pulled the trigger. On the way home I thought to myself "Are you nuts what have you done. Until I put them on and heard them. My only regret is I didn't buy them 2 years ago!

If you are a fan of apple then it may be for you. But, you can get a sony mx5 with a lower price and b better than this

Junk. Right pod stopped working 16 months in. I spent $350 to have it fixed, 45 days later it stopped working again. Don’t waste your hard-earned money on this.

People can hear what your listening to, so you cant really turn it up too loud.

I bought these in Jan 2023, now in June 2024, they are completely unusable. These headphones are nearly $600. One morning they just completely stopped working. I tried all of the recommendations to get them reset, nothing worked. Spoke with apple customer service virtually, and they were unable to help. Went into the Genius Bar and they were once again unable to help. I had to send them out for repair, being told it was likely a battery issue. Nope. There are 3 separate hardware issues that render them unusable. It is $300 to get them fixed. That is OVER HALF the cost of the headphones. Why would I pour ANOTHER several hundred dollars into these headphones? They didn't even last two years. I will be purchasing a different pair of headphones from a brand other than Apple.

Pros: Apple device compatibility. easy switching between apple devices, good for indoor use cons: over priced, outdoor use is not that good. not good when driving car