Customer Ratings & Reviews

Sound is excellent and being an iphone/ipad user the seamless integration with those products can't be beat. What sold me was the build quality which is noticeably better than other comparable headphones from Sony, Bose, Beats. Sure you pay a premium but it's worth it in the long run.

The product does not have any issues. Airpod works fine but it's the freebies that come with this. 3month Apple Music is actually 2 months and every time I call, I get transferred to different Indian representatives who just ask me to purchase another free 3-month Apple Music, which does not work either.

With the premium price tag, consumers hope for an experience that will surprise them. This is just a decent pair of headphones, nothing more.

The headphones I received were in perfect condition and paired fine. That’s when the problems started. It was never disconnected from the original purchaser’s iCloud so my phone started to freak out every 15 minutes telling me that I’m being tracked. When I try to exchange it, it had a wrong serial number on it, so even if I wanted to I couldn’t replace it. So at this point the original owner knew my location and can also claim that I stole his headphones. It took me about 45 minutes at the store to convince them that this is what happened. The phone Support dropped me three times. Finally when the general manager looked up when it was returned and me telling him that the persons name is Nick (from the device’s name) and that I cannot contact him he believed my story and replaced it. Apple Store told me that they can’t do anything about it and that the geek squad should have the person remove the device from his iCloud.

I thought these were great but very quickly the left side got a strange white noise squeaky sound that doesn't go away if nothing is playing. It kind of hurts my head or feels like I have a bug in my ear. If someone calls me & I'm wearing them, they always say it sounds like I'm under water and they cant hear me.

okay-ish headphones. very heavy and not worth the pricepoint.

I am so disappointed ☹️ I purchased these for my granddaughter for her birthday. I see that the return policy has ended on February 5th. And it is now March 8 and they are starting to malfunction. The left side has static and comes in and out on the speaker and sometimes does not work at all. For these been as expensive as they are I should be able to come in and exchange them for a new pair that does work There is obviously an electrical error on these that I purchased it seems to be unfair that the return date is February 5 only a few days after she receive them and now all of a sudden they don’t work and it hasn’t even been over a month.

Product was good, but delivery was one month later than the confirmed delivery date.

They are so good but something wrong with charging port it isn’t working now

I bought headphones in best-buy in credit in March 28/23 Model Apple AirPods max and for the last few months there has been a problem with hard noise in the left headphones when I turn on noise cancellation. Best-buy sent me to apple they took the headphones for repair and no one knows how long it will take so I don’t have headphones and I continue to pay a loan for them what type of fraud is being used here it’s so unfair. In Apple Store was only one option send it on repair technician just both store assistants was rude and not professional. I really get shocked service like that and so disappointed omg is it Best Buy and Apple Store or it small weird company??? They will nice with you when you buy some stuff, but when time to return you can get problem. I will do small claim court if issues will not fix in time. As I said it’s not fair continue to pay for the product in credit and don’t use it.

Sound is quite impressive. Fit over my ears is good, but feel like the cushion material could be slight more comfortable. Are there comparable sounding headphones that are less expensive? Perhaps, but the tight integration with the Mac universe is a huge value proposition that I really enjoy. Definitely recommend getting an inexpensive carrying case as the included car doesn’t offer much protection while traveling.

Not that loud and it hurts to wear for a long period of time

There’s really nothing special about them, they sound like regular headphone. It is a hassle with how big they actually are.

Product is great, but the process to get them was not. They were on sale for $449.99 but only the space gray was in stock. In store employees and online agents told me to buy them anyway and do an even exchange when silver was in stock. When I went in later, they told me they would not be able to do this and I’d have to pay the difference in price since the sale changed from $449.99 to $479.99. I made sure with two employees in store before I even bought the space gray and then I made sure with two live/chat agents. I just bought the silver seperately and had to wait for the space gray to come in so I could return them. Essentially, there was no point of buying the space gray ones and it wasted my time and money and they sent me an exhausting loop that was of no help. 1 star for my experience with customer service/ buying from best buy. Other than that the headphones are great.

Not worth 500, regular airpods are better, and louder

I bought these for the purpose of working out, but they were terrible. Sound quality was good, but barely better than a pair of headphones you would spend hundreds of dollars less on. While working out, they fell off my head every time I laid on a bench

Feels really heavy on my head. I have owned many headphones. Not a fan.

Heavy, stinks after a while. got very dirty and fast. way overpriced too.

Sound is good, features are good as well. Overall a good buy if your into apple products

Ok sound quality—I have heard better honestly. Also they make my head hurt personally. Definitely not worth the $500+ price tag!