Customer Ratings & Reviews

They're so expensive. The charging case is trash. They don't turn off -- ever. They go into sleep mode after a few hours, only if in the trash charging case. For $500, you'd think they'd come with some type of protective case. Nope.

They are not what I expected in the sound quality I’ll stick with Sony for now I like the sound quality better for the price,. This are way to expensive

I think overall it's good as doing the same quality that Apple always does!

Sleek, great aesthetic, but not impressed by the sound quality and I don't think they fit everyone's head

They’re ok. Not worth apples price but I paid it after being conned twice buying a used pair on Poshmark.

absolutely terrible service will never order from Best Buy again. I ordered my package as an early Christmas gift and it is now late January and I still have received absolutely nothing from them. They promised me they could refund or at the very least send a new package considering my last one wasn’t ever delivered, but they canceled it and then revoked their claim saying there’s absolutely nothing they can do if packages are not properly delivered/stolen so now I’m down $400 and was out of a Christmas gift

Phone quality is TERRIBLE! So that’s why I’m not giving these 5 stars. I’ll stick with my Beats Pro! Sadly will be returning them! I really wanted to keep them!

I wasn't expecting it to have white but a silver all through.

No difference between another headphones,the design is not unique,like other 50 dollars headphones

Big on small heads, we’re comfortable otherwise. Don’t tighten enough for them to not be loose

I forgot to return and now I'm stuck with. There crap and too heavy

Broke within a day of use, honestly overrated in terms of Apple products.

I bought open box AirPod Max and brought them home to find the are tied to the previous purchaser’s iCloud (Find My) account. There is no workaround to this problem unless you don’t care that you will not be able to connect them to your own iCloud Find My account. This was a huge waste of time - even when I returned them to Best Buy, the store employees had no idea how this was allowed to happen. I wish I had read more reviews on this site. Avoid this open box product or dont leave Best Buy without pairing to your phone on-site to make sure it isn’t paired to someone else’s account.

love them i love how the music sounds so clear! def recommended these headphones

Not really worth the cash, the volume is low compared to its rivals, the bass is extremely lacking, I would get the Sony xm4 if I could do it all over again...

How heavy these are make them uncomfortable for long periods of time

These are some great headphones but not for the price. I released this right after purchase.

I love my AirPod Max headphones. Hopefully the next Gen will be less expensive and the case will be more protective. Right now, the Max will not power down so if you haven’t used them in a couple of days it’s good to plug them up while in the case.

To heavy for my head. Quality and sound is superb.

These are ok they wasn’t what i expected AirPods is better