Customer Ratings & Reviews

At first I was skeptical on spending that much on headphones but man was impressed. These have really good rich bass not too overwhelming

The headphones worked great when they did. But I went through two pairs of headphones with each of them having the same issue. The right side would stop working, as well as the buttons. Apple's extremely limited warranty didn't allow me to get them repaired a second time. For $500, I expect much better quality. I wore the replacement for probably ~100 hours until they broke again. Out of all the Apple products which I have owned, this has got to be the worst one.

They are very heavy on your head and the bluetooth disconnects from device continuously.

0/10 my item was never delivered to me by Best Buy it was stolen i got a police report and everything and no one did anything to help to me i just lost my money and i called everyday i cried i begged i legit had the police verify and best buy did nothing

Headphones are having problems connecting to apple devices and apple care has not been helpful with solving the issue.

Not as good as I’d hoped. Returned item within 4 days

I have still not received it. Called Best Buy Customer Service 10 times. I get routed to “Southeast Asia” and was told it was escalated and you will get an email in 24-72 hrs. I have not received anything. Worst place buy anything online. It’s been well over 72 hrs and Best Buy has been having money for over 20 days! If buying from online do store pick up. Worst experience ever. BBY01-806825016253

Was only able to use these for a week before one side of them didn’t produce any sound so now I have to turn them in to get repaired which is a bummer. I tried over 20 times to reset it and nothing has helped fix the issue with the sound.

Did not work today a waste of money . Will connect and unable to hear music

Asked to pay 300$. Manufacturing warranty doesn’t work. I brought my airpods to apple customer service and they told me that there's a hardware issue But my headphones worked in the evening, I plugged them with the charging cable and when I checked them in the morning they didn’t turn on. I absolutely don't understand why is it due to hardware issue? And they are asking me to pay 300 dollars for hardware issue but as i said I use apple products because of the quality And if you’re not responsible for low quality products I don’t see the reason to continue using them.

Really love the quality of the headphones. I just wish they had a more secure case for it, which I ended up purchasing separately.

Solid headphones but you have to ask if they’re worth the price

I bought mine a month ago and I’m on my third pair now. The noise cancellation button broke each time and stopped connecting to my phone. When they work they are phenomenal and that’s the only reason they aren’t 1 star. You pay $600 for headphones, they shouldn’t break within a week.

Got as a birthday present for my daughter. Sucks that best buy doesnt issue points for Apple items. Daughter loved them though.

I had a pair stolen, and it sucks. But it doesnt have an airtag built in and it definitely should would make them much nicer.

Nothing extraordinary for this price. Not an audiophile choice

Don’t purchase these I paid over 500 for a pair of head phones that only lasted a year went to use them they wouldn’t pair to my device went to apple and they are wanting me to pay an additional 361 in order to repair the headphones talk about highway robbery purchased the headphones

I wanted to buy them for long time but I didn’t expect the material to be ans feel so cheap. Sweat too much, even though you are not doing any exercise at all. doesn't hold steady. Too expensive for those airpods.

These are cool but pricey tbh. Returned coz wanted red ones instead.

It’s good product but return it,very expensive. MAX