Customer Ratings & Reviews

Horrible customer service they sent me an email confirming my purchase was ready for pickup. Then when I drove an hour to go pick it up they said it had already been sold to another customer.

I’ve been using my AirPods Max for just a bit over 1 year and when they were functional, they were great. Are there better sounding headphones out there? Absolutely but for the Apple ecosystem their seamless transitions and connections are great. My issue though is after 1 year of light use, the automatic head detection feature has failed and there is no way to reliably connect the headphones to any product. After 1 year, this type of failure is a joke and Apple refuses to assist in any way;their solution is to recommend I purchased Apple care at purchase (so add 60 bucks to these already market lagging price) or pay 300 to possibly get them repaired. Absolutely a joke that these headphones have this kind of failure rate (look online as there are thousands of instances of this) and unfortunately, I’ll be looking at alternatives this next go around. Apple had a long way to go before these truly reach the elite status of their other products.

Love them got them on sale so I felt like it was worth it at the price I purchased them at

Best headphones purchased in a while! Work travel has picked back up and these were a need!

Horrible for the gym heavy like no tmr i dont remcomend

Christmas gift for my life. Loves them so far will update after she wears them for a few

These are AMAZING!! I can’t hear a single thing at the gym wearing these and I love it.

Purchased this for my great niece for Christmas She loves them She uses them every day

When I use it to talk on the cell phone, the voice is very bad and you can’t hear anything when using it. I will take it back to the store to see if they can fix it. That’s is not a pleasant purchase especially the quality does not match the high price

These headphones are amazing and are like no other headphones i haved owned before.

The best pair of headphones I’ve ever bought no more needs to be said they’re great

Product is below expectation. Battery issue, Bluetooth connectivity challenges.

They tend to slide off your head if you move to quickly and as a person who likes bass in their headphones it isnt as strong as id like but its crystal clear audio

This was the worst purchasing experience I may have ever had. Three separate customer service interactions were completely useless. After almost a month, my order was simply cancelled. Although I had to pay $100 more to purchase this item from another store, the extra $$ was totally worth it. I will go to great lengths to make sure I never purchase anything from your store again.

Bit only that’s one of the best headphones out there you get it cheaper at best buy

excellent quality and sound. comfortable fit. What you would expect from Apple.

product is dirty, box is broken, smiles like sweat, lost connection easily

Sound quality wasn’t very good or the deafening returned soon after purchase and really slide off

If you love sitting back and enjoying the music, you will love these headphones

It isn’t worth the amount of money you pay and they’re heavy