Customer Ratings & Reviews

Fitment around the head does not stay to secured when i am working out with these headphones at the gym

Horrible: Took them on trip out of country. Would remain paired. Had to rest twice as they reflected the wrong battery percentage. They were open box purchase. Note buying experience was bad also as I have zero balance with Best Buy and had one for several years and they could not find my account. Question now is can I return them after 3 weeks.

My item was stolen off my porch and best buy refused to refund me I have been a customer with them for years and have never had any issues prior

Purchased a pair of space grey but will admit that I intend to return them. Here are my pros and cons: Pros: -Very easy setup, excellent connection to Apple devices -Spatial audio is a very cool feature -EQ is balanced and neutral tones -They are surprisingly comfortable on the head -Nice sound stage and instrument seperation -Battery holds up strong Cons: -These are HEAVY. As in, you can't do anything except sit down and listen to them heavy. Definitely not for motion or workouts. -The case is just terrible. Easy to take in and out, but you literally use the most delicate part of the headset to carry them. -The sound is nowhere as crisp as I was anticipating based on reviews. I found the mids and vocals to be receded which was very surprising. -I have the same issue with the airpod pros in that the pressure on the ears gives me headaches. This one depends on the user, but despite the earphones themselves being comfortable, the pressure from the cups cause headaches. When all is said and done, I am a person that focuses entirely on value. These simply don't sound like they are 550 dollar + tax headphones to me. The sound quality just isn't there. They don't sound bad per say, just not at that price range. I would say a more fair price for them would be around $400. I would anticipate that happening in the future.

Does not work well when trying to talk with your phone.

They are. If worth the money at all have already had to have them replaced as they stoped working

pretty good they just fall of my head if i go skating but i kinda expected it, overall good product

I had high hopes instead extremely disappointed!! Returned for Beats.

Do not buy these open box or refurbished. I bought them open box and they were still linked to the previous owners Apple ID. There’s no way to unlink the ID without that person doing it themselves. I had to return them.

For the price -- it is an average or below average item

These headphones suck and are way over price. The wired option is just as bad. You won’t get Lossless Audio with Apple, it’s a scam.

honestly kinda crap sounding for the price, when compared to other offerings from companys like sennheiser, Mr. Speakers (aka Dan Clark Audio), Bowers and Wilkins they just dont really perform, and the comfort overall is rather sad. returned within a week of trying even after 48 hours of break in they still didnt have much performance as other noisecanceling headphones like the sony 1000s which are $300ish instead. go buy those instead.

I used them for the gym and for only 2 days because they were damaged by my sweat

Was not happy with them as they were not very loud and the over the ear Cushions were very itchy

Work well for a year and a half. Now they never detect when they are on my head and so no volume comes through them. It’s a common issue wish Apple would do the right thing and repair them but they won’t.

I wish they start tighter on your head. Sound quality is merely OK.

Uncomfortable fit. I have naturally curly kinky hair and it would get stuck in it.

Good over all. I was expecting more out of this speaker

These are very expensive for them to only work with Apple products. I’m a Apple fan but not that fanatic.

Purchased these in March of 2022, they don’t work anymore. They won’t connect to my phone, they won’t even factory reset. Don’t bother contacting apple support, because they’re not helpful either. Absolute trash, I wish I never bought these.