Customer Ratings & Reviews

Condensation in the ear cups is a real thing. Just google “condensation AirPods Max” and get ready. They felt good and quality but are very very heavy on your head because of the metal. Also, the mesh head band starts to give way after 9-12 months of usage, and when that happens they become very uncomfortable. I hope apple will fix this stuff in the next pair.

Best headphones I’ve ever owned. Wearing them on flights actually helps with my ears hurting.

I was sold Airpods Max with another persons apple id still connected to them and also the serial number of the airpods does not match the serial numer on the box. They were not certified refurbished and they were not in excellent condition like they said they were. Never again.

Recieved an empty box. Terrible customer service, kept sending me round in circles then decided I should go to the police, I went they sent me back to the store. Lost all of my 400 plus dollars. Never buying here again.

All Apple products are substandard items. No reason to purchase these expensive headphones when the company won’t stand behind them when they don’t work. 2 years and kaput. Never again.

Purchased for my grandson he said they work great and he loves them.

They lost my headphones during delivery and they didn't do anything about it, even though I was on the phone with them for hours, multiple times. Worst customer service experience I have ever experienced. They basically stole $500 from me and I cannot do anything...

I ordered the Samsung s24 ultra and nothing ever arrived at my home. I called to report it and they told me they couldn't help me. I lost all my money, more than $1,300. This is a rip-off.

Bricked after just over a year. Would not suggest purchasing. Look online for people trying to figure out why headphones worked one day and then stopped the next. Full battery - just can’t connect to anything and noise canceling won’t work. Not worth the money for only one year’s use.

My dog hates when I put it in him. I think the square edges are kind of hard for it. I put it in myself and it wasn't enjoyable either or give any AI powers.

Headphones performed well for 15 months, then developed a static sound in 1 ear, Apples solution is for me to pay another $320 to repair them, ridiculous that they can’t fix an issue that is fairly common for free.

I did not receive the product, it was delivered without the product inside, Best Buy refused to ship a replacement/ give me a refund. You keep telling me to review i don’t have the product to review

I never got the item I ordered call Best Buy multiple times and still haven’t gotten anywhere everyone I speak to are in India it a real joke

Was connected to someone elses iCloud account which couldn’t be undone and then bestbuy wouldn’t remedy the situation, and instead charged me an additional fee to get a new pair.

Don't buy refurbished. It came linked to someone else's account, and Best Buy has the worst customer service."

Best buy never delivered my order and won’t do anything to make it right.

I really wanted it to work out. But as soon as I placed them on I had an immediate allergic reaction to them. I had broken out with hives and rashes on my ears and neck. Had to return them. We

Uncoordinated pick up process.. ordered at 5pm came out at 7pm. Was told . The item couldnt be found... that i would recieve a different item... Then 2 minutes later.... was told the item was found.. All this nonsense towards 7pm closing time

This product only worked for roughly 30 days before failing. For the record this was the second pair of these headphones as the first pair failed in about the same amount of time. Definitely a waste of $500. I intend to return these as soon as possible.

Dont buy this overpriced product. After 6 months you will have bluetooth issues. Even if you send the product for repair, they will ship you the same product without repairing anything.