Customer Ratings & Reviews

Excellent sound quality & noise cancelling. Highly recommend!

It’s okay, overpriced and falls off my head at the gym. Software is great tho

This may be pricey but worth it. Love how comfortable is it.

I like them but they’re ridiculously expensive for what you get. Honestly if you have the AirPod Pros I would stick with those. They are pretty to look at, but Beats are $200+ cheaper and give you the same results.

Whenever I wear my glasses with the Airpods Max if gives me a massive headache. In addition, the sound isn’t that great coming from my computer. It sound excellent on my iPad which is bizarre.

Sound quality is great. Purchased on sale. Well on sale for Apple products. Im sure there are better sounding headphones for the price.

I pod max head set is the greater than any other head set around similar price range. However, the price is NOT the greatest at all .

These are good headphones no doubt, but not $550 good, you could something just as good for cheaper

For the price these are too expensive. I love that they are part of the Apple ecosystem and connect so simply.

For the price. I’ve owned better headphones that are for gaming. Not saying these are bad by any means, the materials especially. Just not worth $500.

Best over the ear headphones. Apple went all out on these.

Great headphone. Good sound quality. A little overpriced.

These sound amazing and feel premium great idea for a gift

Very disappointed in best buy total tech, associate that misinformed us in 2023, supervisor Esalynette that hung up on me 2025. Our total tech got cancelled by an Assoc in 2023 so it didn't renew. Until I went to purchase 2023 we reinstated 2 days later, he informed me it would cover my 2022 purchases. Until we needed repair in '25 we discovered that Assoc failed in reinstated. Total all Best Buys fault and all I want is for someone to work with me to make this alright. I am still willing to negotiate to continue using them in the future. I like Best Buy, please someone with higher authorization to make changes and will listen to me , please call.

Headphones are so heavy! they are terrible to workout with too, The sweat collects in the ear muff spots, Once your headphones come on and off that Rash is created. Also doesnt recognize every bluetooth device its annoying how it connects and disconnects during workouts. The ear to ear be off one be lounder then the other side.

I would give the sound a 6/10 (after adding an equalizer) and call quality a 2/10. Everyone I call makes a comment about how I am so hard to hear, muffled, and how the quality is so poor compared to when I’m speaking directly through the phone. It’s so bad to the point where I just put in other headphones if I need to make a call. Trust me, the connectivity, features, and quality are through the roof compared to others I’ve tried but for over $500 I expect better quality. I just want wireless music with the ability to make decent calls but this is far from the best option. I’ve tried the Sonos Ace as well but to be honest, Jabra is now my go to.

Bought these headphones on Black Friday. I loved them so much BUT when I would take phone calls, everyone said it sounded like I was very far away. This is a deal breaker for $550. I went back returned them. The next week, I bought new ones because seriously I loved these headphones. They were defective again! Ive been threw 3 pairs of Airpods Max at Apple and Best Buy and each one has been defective.

Sound terrible for it’s class. They look good, but they are extremely heavy on your head. They sound so distant, the sound seems like its far away. Returned them after I used them for 20 minutes. Plus, the audio kept cutting out for some reason slightly with the bluetooth. Try the Bose Quiet Comfort Ultras. They are cheaper, lighter, feel amazing and sound way better.

loved these but ended up exchanging for the black pair, the white scared me and i assumed it would yellow after a few gym trips

It’s to heavy and hard to use. And battery is going down to fast