Customer Ratings & Reviews

I love these headphones!! I use them all the time. The noise cancellation in pretty good, you can still hear things that are super loud, but if it's not really loud then it's canceled out. They're super comfy, and fit perfectly on my head. They last a while without being charged too!

Although the pink headphones were out of stock, my girlfriend really enjoys these headphones & being able to customize them with various cases. They are a little heavy, but the noise cancellation feature is incredible when you need to focus. The battery life is fairly long for an Apple device, and the sound quality cannot be beat.

sound great and fit great too! the transparency mode works super well they don’t fall off my head and while i’m in the gym they don’t cause any discomfort

I recently purchased the AirPods Max and I must say, they are worth every penny! The sound quality is exceptional and the noise cancellation feature is incredible. The headphones fit comfortably over my ears and the design is sleek and stylish. The battery life is impressive and they charge quickly. I love how easy it is to switch between my devices with just a tap. Overall, I am extremely satisfied with my purchase and would highly recommend the AirPods Max to anyone in the market for premium headphones.

I recently purchased the AirPods Max through the Best Buy app, and it was such a smooth and convenient experience! The app made browsing and selecting my preferred color and warranty options incredibly easy. I was impressed by how fast the checkout process was—just a few taps, and my order was ready for pickup at my local store within hours. When I arrived, the curbside pickup process was seamless. I simply checked in through the app, and within minutes, a friendly associate brought my order right to me. No waiting in lines or dealing with crowds! The AirPods Max themselves exceeded my expectations with their premium sound quality, incredible noise cancellation, and sleek design. Overall, Best Buy made the entire process—from ordering to pickup—fast, efficient, and hassle-free. I’ll definitely be using the app again for future purchases! Highly recommend this service for anyone looking for a quick and easy shopping experience.

i was nervous after seeing mixed reviews but i decided to bite the bullet and buy them. no regrets here at all. the battery life is solid, the sound is amazing & noise cancellation is my ultimate favorite. theyre not too heavy but extremely sturdy. they charge super quick, and are extremely comfortable.

I tried these in the store and immediately became obsessed with them. $499 can be a tought pill to swallow but I did it and they are so amazing. They are completely comfortable, yes a bit heavy but does not bother me. The noise cancellation is great and the sound is amazing. I use tgem with my phone, my pc and my MacBook.

Great headphones! Sound quality is top notch! Though, like most viewers says; it does hurt my head, not so much my ears. Long-term listening is a no go. The sound suction cups doesn’t suction to my ears like my Sony Wh-1000M4. It’s fairly decent for noise cancellation. Overall, I love the feel of it; sound is good and battery life is great. It connects immediately once putting on your head. I did buy silicon covers for the headphones but they can easily be scratched! If you don’t own any type of wireless headphones I recommend this or even the Sony or Bose 700s.

These headphones are simply amazing. Unfortunately the weight of the headphones need to be compensated for by the tight grip they have on my head. It causes me some discomfort on the left side of my face but with that said, i will not be returning these headphones. All of the other features are simply too good for me to give them up. The noise cancelling is crazy and so is the transparency mode. Personalized spatial audio is like listening to music in a cinema. The sound quality is crystal clear and really excels in the highs, they also have plenty of bass if thats a concern for you. Not to mention the build quality is premium. If you are already in the Apple ecosystem these just feel that much better. Yeah they’re overpriced for sure, but if you got the money, you probably wont regret the purchase.

I’ve been using these headphones daily for a few weeks now, and I’m honestly impressed. The sound quality is incredibly clear, with deep bass and crisp highs that make every song feel immersive. Whether I’m listening to music, watching movies, or taking calls, everything sounds balanced and premium. The noise cancellation is a game changer. It blocks out background noise almost completely, which makes studying, traveling, or just relaxing so much easier. I also love how comfortable they are — I can wear them for hours without any discomfort. The ear cushions are soft, and the fit feels secure but not tight. Battery life has exceeded my expectations. I don’t have to charge them constantly, and when I do, they power up quickly. The build quality feels durable and sleek, and they look as good as they perform. Overall, this product delivers on every promise. If you’re looking for high-quality sound, comfort, and reliability, you won’t be disappointed. Highly recommend! If you’d like, I can also make a shorter version or one that sounds more casual or more technical.

Love these headphones!! I wear them everywhere and as a college student, I love these headphones. The sound and noise canceling is amazing and when I go to the gym, I only hear my music! Very long battery life and very stylish 10/10 would recommend to people. They are also very comfortable to wear if you have glasses!

Sounds good comfortable! Fits nice on your head and doesn’t pull your hair

Noise canceling is awesome!! Can’t stop wearing them high quality music(feels like I am the music lol), long battery life (wear them to sleep often), and my favorite part is I’m an avid glasses wearer and they don’t bug me at all, they’re super comfortable!

Apple delivered as usual. These headphones are spectacular. I rated them in 5 categories. Bass, Clarity, Mids/Highs/Lows, Stability, and comfort. Bass is great. Especially with the built in equalizer. I recommend the “Hip-Hop” settings, as it maintains clarity to mids and has deeper base. If you want more highs or mids, I recommend keeping the EQ to normal for best sound. The comfort is also very very good. I came from using Sony headphones to these and its a night and day kind of difference. Not just the comfort but the feel of the quality materials blows XM4/5 put if the park. My only complaint would be the battery life. It typically lasts around 8-9 hours before needing a full charge on average. I also would’ve liked a more practical case for better protection when travelling. All in all, if price is a worry for you, everything checks out for it. You truly are getting what you pay for here. 9.5/10!

Before saying anything in this review, I want to say up front, I would recommend these headphones, but only if you are aware of all the compromises and issues that they entail. If you are aware and careful, then they should be excellent headphones for a while. This pair I bought was actually a replacement for a previous pair I bought a couple months after the AirPods Max were released. That initial pair broke because of what I know understand to be an issue with the ribbon cable breaking from the cups turning too much. The problem is the cups are next to impossible not to turn if you use the included smart case and they only go into ultra low power mode in the smart case. Some other nitpicks are another well known issue - the condensation issue. Because the AirPods Max use metal for their ear cups without any ventilation, the ear cups will build up condensation after any listening sessions beyond 2-3 hours (depending on the temperature outside and if you are being active). These headphones are not meant to be used to workout, despite me visually seeing many people trying. They are not water resistant and will eventually die. Despite ALL this, they are actually excellent headphones. The noise cancellation is fantastic and the transparency mode is equally as fantastic. The sound quality is amazing. It has some nice punch to the low end without being overbearing. Apple's adaptive eq does a great job at keeping consistent sounds at different volumes. One unexpected area where the AirPods Max are incredible is when using with an Apple device to watch movies or tv shows - especially if the show/movie supports Dolby Atmos. When I use my AirPods Max on my Apple TV, the spatial dolby atmos is incredible and feels shockingly close to being in an actual theater - all while keeping the sound to myself and not bothering my neighbors late at night. The battery life is surprisingly good considering they never actually turn off and only utilize sleep modes to power save. The comfort is fairly solid too. Despite the weight, they actually have a nice comfort on your head with the way they are designed. The headband with the steel to adjust the length feels premium and durable. The headband maintained comfort even after using mine for around 4 years. The earcups are easy to pop off and replace if you have any issues or just to dust/clean off. I need to clarify I essentially use my AirPods Max mostly with Apple devices in wireless mode. I do use it with my PC or my PS5 for gaming, but I use the wired mode with the aux to lightning adapter. While it's functional, Apple needs to create a significantly better version of this cable. If you are seriously using it for any type of music production or gaming, you want it to be wired for ultra low latency. If you just use the adapter cable, it's comically short and thin. While mine hasn't broken, it is very short. My only solution has been to get an aux extension cable to pair with it, but it does slightly affect the sound quality. It shouldn't be necessary to create these solutions. To break it all down, these are incredible headphones if you are an Apple user. They sound amazing, have incredible noise cancellation/transparency modes, and fantastic Dolby Atmos/Spatial Audio support for watching movies/tv. That being said, anyone purchasing these who intends to have these work for any reasonable time needs to know - If you use these frequently with the smartcase, it will possibly break the ribbon cable connecting the earcups - this happened to the pair I bought and has happened to other individuals online with these headphones. I recommend a charging stand that avoids any earcup turning or a regular stand (this will drain battery slightly quicker) - No working out with these headphones - If you feel the headphones getting sweaty, take them off and wipe the condensation out with a dry towel of some sort. - They are a bit heavy, no getting around that - The aux adapter cable is not included and is comically short - Built with premium materials, but a flawed design that needs to be treated with care and understood where the product fails.

Good sound quality, good battery life but the best thing to me is the build quality it’s amazing but they are slightly heavier then most headphones but that’s made up for with the quality, I’ve had a couple spotty issues but nothing just resetting them didn’t fix but the bigges negative is the price tag it’s pretty steep but if u can afford to fork out the extra cash I think you’ll be happy!

Great the sound is awesome, very comfortable to wear and the battery lasts all day. Noise cancelling is the best in any headphone I have purchased recommended 100%

So, I’ve got an interesting story first about the service, then about the product. I had a pair of Sony WH1000XM4’s I purchased a year ago and essentially after using them I realized they weren’t for me, they actually hurt my ears, and the noise cancellation made me nauseous, so essentially I forgot about them (don’t judge me lol). A year later I went to the best buy on 82nd in Portland, OR, and I tell them this, the product was essentially brand new, had the og box and had everything in it, let me say I did not expect to get any money back for these and thought since I’m nearby why don’t I give it a shot … they returned the entire product for me and let me pay the difference for a pair of Airpods Max’s, essentially all I had to pay for these were $132, absolutely fantastic, and I wanna thank Noah, Arianna & Johny for helping me & doing this for me, and this will be one of the many reasons I’ll be shopping at best buy for a long time. Now the product, ended up getting the Black Airpods Max’s, these are absolutely fantastic, ESPECIALLY the noise cancellation, like I said previously the Sonys made me sick, didn’t feel good on my ears, and actually gave me a headache & nausea but these? PERFECT, I’ve been on a 6-hour flight with these on and let me tell you when you turn that noise cancellation on, you hear nothing but what you want hear, example you watch a movie? You’re gonna hear everyone’s voices clearly and everything else around you is non-existent, and they don’t make me nauseous or give me a headache!!! I’d say arguably these are one of the best noise cancelling headphones on the market currently, the battery life is also great, I had these on for a total of 8 hours including my plane ride and didn’t have to charge them once, highly recommend for those looking for longer battery life headphones and especially ones for longer flights, the headphones are extremely comfortable as well, I had earrings on and put these on over them and my ears didn’t feel cramped and were very cushioned, and I love how you can remove them and buy newer ones, now these are my ears that find them comfortable, I’d recommend trying them on in store if your skeptical. Bluetooth is also fantastic whenever your phone is nearby instantly finds the max’s and connects them. There’s a few downsides I’ve found with these headphones 1) the sound quality and base, it’s not the best imo, but everything else makes up for it, so it’s alright with me, 2) essentially these will never turn off or don’t have an off button you put them in the case and goes on sleep mode and essentially that’s turning it off lol, this doesn’t bother me but it might bother some, essentially keep your charger close by and charge it every night, you’ll be fine, 3) the last thing is these are indeed on the heavier side, they didn’t give me headaches however … I’ve seen reviews of people who have the opposite reaction, honestly, testing them out in store and using them for at least half a hour will probably let you know if the weight is going to be an issue, or buy them, keep the box and accessories and return them brand new after a week of using and you can get your money back. Overall, I’m satisfied with my purchase, and I don’t plan on returning these ever lol, thank you so much to everyone at the 82nd and Portland, OR store for helping me out! I’ll be back when I need more electronics!

I bought the Apple AirPods Max for my daughter as a graduation present, and she absolutely loves them but I’ll admit, I borrow them every now and then too. The sound quality is outstanding, with rich, well-balanced audio, deep bass, and crystal-clear highs. The active noise cancellation is incredibly effective, making them perfect for studying, traveling, or just unwinding. I’m also a fan of the Transparency Mode, which lets you stay aware of your surroundings without taking the headphones off. The design feels premium, and they’re surprisingly comfortable to wear for long periods. While they are a bit of an investment, the quality and performance make it well worth it for both of us!

-Aesthetically: look great on , match everything, chic for travel. -Functionality: the noise cancellation is top tier, they also include some sort of technology that follows your ears which assists with the perfect sound. -Battery life: is amazing and long lasting - got me through an entire day of international travel and the following day or two. They do take a while to fully charge. -Cons: they do slide when you lean your head back/move. I have to wear an updo when working out to avoid this issue, and also added silicone covers to combat it. -Overall: I think they’re overpriced, like most apple products. But they are sleeker and more appealing (to me) than other competing options. Curious to see how they hold up over time.