Customer Ratings & Reviews

Headphones are heavy and bulky. Sound sounds muffled

Had to replace due to inside condensation frying the device.

I’m sure the headphones are fantastic. Unfortunately, I never got the chance to use them as there were open box, but Best Buy forgot to have the owner disassociate their Apple ID. So I had to return them and they didn’t have any other open box in that condition. Don’t buy open box through Best Buy for Apple products… bummer.

Bought this item for Christmas gift and In under a year bluetooth stop working

Great product. But over priced for what they are……Just saying

Anybody who has seen the play "waiting for Godot" will relate to our experience with Best Buy with respect to getting our new headphones delivered. We placed the order on December 19, for the holiday, and, despite many calls to Customerservice are still waiting. The latest message states that we should get it soon but if not we will get a refund. This for an our daughter's holiday gift. Do not buy from this store .

Somehow I thought I would get WIFI sound Not Returned

I don’t like it that much, is not really work out with them

I love these headphones because I can't hear the world at the click of a button. Whether in the gym, or talking to friends and family its the best. Apple really out-did themselves on this one!

I loves the sale however I was unable to set them up in find my and spent hours to try to fix the issue with Apple Support. I followed all their steps and it didn’t work in the end. It was telling me that the airpods max is incomplete and the airpods are mismatched. So if you are the type that wants to avoid this issue where prev owner did not disconnect the device and find my, just buy a new pair. Apple you need to find a better solution. I got a new AirPod Max instead.

It took me a while to make decisions but glad I did! I have no regrets at all. Great travel companion at the Airport, Train Depot, Road Trip, Camping Trip and coffee shop. Great purchased!

Four weeks and I had to take them into the Apple store the right side stop working I’m very disappointed

Like them but have an issue that they are added to someone else iCloud

Sound/ material Quality is top tier! Product is way Over priced.

Not comfortabl needs less compression on the head .

not what i expected for the price …………,,,,,,,,,,,,,

Not super comfortable on my ears on a long flight. Otherwise worked fine.

great sound, too heavy, too pricey, carrying case needs improving. returned and will wait for 2nd generation.

good headphones but for the price you can find better.

Purchased for my son and returned them, he loved them but he said they weren't worth $500