Customer Ratings & Reviews

They lost my headphones during delivery and they didn't do anything about it, even though I was on the phone with them for hours, multiple times. Worst customer service experience I have ever experienced. They basically stole $500 from me and I cannot do anything...

I ordered the Samsung s24 ultra and nothing ever arrived at my home. I called to report it and they told me they couldn't help me. I lost all my money, more than $1,300. This is a rip-off.

Bricked after just over a year. Would not suggest purchasing. Look online for people trying to figure out why headphones worked one day and then stopped the next. Full battery - just can’t connect to anything and noise canceling won’t work. Not worth the money for only one year’s use.

My dog hates when I put it in him. I think the square edges are kind of hard for it. I put it in myself and it wasn't enjoyable either or give any AI powers.

Headphones performed well for 15 months, then developed a static sound in 1 ear, Apples solution is for me to pay another $320 to repair them, ridiculous that they can’t fix an issue that is fairly common for free.

I did not receive the product, it was delivered without the product inside, Best Buy refused to ship a replacement/ give me a refund. You keep telling me to review i don’t have the product to review

I never got the item I ordered call Best Buy multiple times and still haven’t gotten anywhere everyone I speak to are in India it a real joke

Was connected to someone elses iCloud account which couldn’t be undone and then bestbuy wouldn’t remedy the situation, and instead charged me an additional fee to get a new pair.

I really wanted it to work out. But as soon as I placed them on I had an immediate allergic reaction to them. I had broken out with hives and rashes on my ears and neck. Had to return them. We

Don't buy refurbished. It came linked to someone else's account, and Best Buy has the worst customer service."

Best buy never delivered my order and won’t do anything to make it right.

Uncoordinated pick up process.. ordered at 5pm came out at 7pm. Was told . The item couldnt be found... that i would recieve a different item... Then 2 minutes later.... was told the item was found.. All this nonsense towards 7pm closing time

This product only worked for roughly 30 days before failing. For the record this was the second pair of these headphones as the first pair failed in about the same amount of time. Definitely a waste of $500. I intend to return these as soon as possible.

Dont buy this overpriced product. After 6 months you will have bluetooth issues. Even if you send the product for repair, they will ship you the same product without repairing anything.

Garage, used and unusable. I was told it was in excellent condition but it was still lock to someone else’s Apple account

They came broken and I had to send them to Apple and it took like 2 weeks and they are still broken.

Great while they last, but will inevitably break for no reason with no ability to reset

If you want to drop 550 dollars and only have half the features, enjoy.

Headphones don’t work…. Pair when taking headphones off and unpair when son puts back on

This chat boz was not helpful at all. Gave me the same link over and over.