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Customer Ratings & Reviews

Your price for this item is $165.99
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The comparable value price is $549.99

Customer reviews

Rating 4.7 out of 5 stars with 3073 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are impressed with the AirPods Max's sound quality, comfort, battery life, design, color, connectivity, fit, and transparency mode. However, some customers find them to be a bit pricey, heavy, and expensive. Additionally, the case could be better quality and the volume could be louder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 3,073 reviews
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these headphones. Was on the fence about buying them but snagged them on a good deal for $100 off. The noise cancelling is great - was able to sleep the entirety of 2 round trip 10 hour flights while my husband sat frustrated and awake by the cacophony of babies crying... that alone justified the price tag for me! In my every day life, I use these while I uber home every day and again, the noise cancelling means I can fully read a book without hearing anything. I use them at the gym daily and my biggest concern was sweat - I haven't had any issues while pairing them with a very affordable set of silicone protectors off Amazon (PICTURED). The connectivity is great and the main reason I leaned towards these as I have an Apple system (Macbook, watch, iPad, iPhone etc). The carry case is not as annoying as people made it seem and fits nicely in my handbag. I charge it once every 2-3 days (and use it for 2 hours a day), although admittedly I just charge it when I feel like it so I haven't been maxing the headphones out. Overall, would purchase again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to the apple ecosystem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the sony xm5 and they were great. But I am an apple user and have the ipad pro, macbook m1, iphone, and apple watch. The airpods max is very comparable to the sony xm5. But for anyone deep in the apple ecosystem, this is the way ;). If you use any other OS I would recommend the sony. The apple watch works seamless when I am on the treadmill, the headband is secure enough for me to do jumpboxes, its snug enough for me to use on the decline ab bench, and my ears dont hurt after having them on for a couple of hours. Had to switch from in ear to over the ear because of ear tenderness from using the in ear buds. If you do sweat there will be moisture in the cups, but I take the cups off after every use and make sure no moisture stays inside. Overall, I have enjoyed using these for gym, watching movies, listening to music, and pleasantly surprised that these work very well for online gaming (better than my razers). Oh, and they work for taking calls too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great speakers

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So they are a bit on the heavier side, but just from holding them you can tell the materials on it are great. They have great sound quality great treble, and the noise cancelling it’s the best I’ve seen in any speaker. My only complaint is the the lightning port

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I waited for these to go on sale, especially since the new ones came out and the only thing different about the new ones and these is the charging port on them. The sound on these are amazing. I see why all the Youtube videos I have seen about them over the years have always been so uplifting about these headphones. I will say the price is outrageous but they are justified with everything that you are getting with these, especially if you live in the Apple ecosystem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    airpods max lightning silver

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10 out of 10 ! really good sound quality and comfort. aesthetically looking too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    air pod maxx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfy with crazy good sound. The noise cancellation is top-tier, and the spatial audio makes everything feel immersive. Battery life is solid, and the design feels premium. If you want high-quality wireless headphones that just work, these are a win.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Impressive

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality sound,long lasting battery life, better price than competitors, and simple to use. Not to mention the add ons.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love them!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a pair of Open-Box Excellent Condition AirPods Max, and overall, I'm really pleased with my experience! The sound quality is outstanding—crystal clear audio with deep bass that really enhances my music and podcasts. The noise cancellation feature is a excellent, making it easy to focus in noisy environments. I’m giving it four stars instead of five is that I noticed a few minor scratches on the ear cups, which were to be expected for a used product. Additionally, while the battery life is generally impressive, I’ve found it drains a bit quicker than I anticipated since it doesn't have the ability to turn off. That said, the comfort is fantastic, and they fit snugly for extended sessions. If you're looking for premium sound quality and can find a good deal on a used pair, I highly recommend the AirPods Max!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod pro max

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my husband for his birthday & he LOVED them ! He uses them every day ! They are very loud & have wonderful noise cancellation ! I used his to go to the gym & fell in love so I bought myself a pair ! I don’t go to the gym without them !!! They aren’t heavy on the head & they seem to stay on pretty well ! The only thing I will say is that when you’re lying on a bench they slide a bit but that’s expected with any over the ear headphones ! The battery life is pretty good ! I can charge them once over night & use them 4-5 days a week for about 2 hours a day with no issues with the battery dying !! I will say though , even if they do die , you can charge them for about 15-20min & you’re set for about 2 hrs ! I can truly say it was worth every penny !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite headphones!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely comfortable to wear while cleaning, walking, and at the gym. I was afraid that I’d have issues with them sliding on my head when I first started using them, but it hasn’t turned out to be an issue. The sound and noise cancelling is AMAZING! Regular AirPods would make the inside of my ears sore after a while, so these are the perfect alternative if that is an issue for you (and these don’t randomly eject from your ear! IYKYK)!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AirPods Max

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were good and lasted a long time. Kind of hurt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i loved these headphones theyre so useful and the color is nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpods max review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the reasons you want these, check the boxes. Pickup with Best Buy was the easiest thing ever, secure too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Airpods Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been eyeing these for a while now and finally made the move to buy them. They are great! I have no regrets at all. I use them to work out and they do just what i need them to. I also ordered them over the phone because I had a visa gift card and wanted to use it and the Best Buy assistant was sooo helpful and made it so easy! Always love shopping at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crazy Noise Cancellation Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are very soft and comfortable and gave me one of the most insane experiences I’ve ever had. I used the noise canceling mode while in a very loud cafeteria at Texas Tech and watched a tv show episode of “The Boys” I took off my headphones after the episode and genuinely got shocked realizing I was in a loud cafeteria the whole time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yup I like em

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did purchase theses open box , but I love them they came clean , very easy to operate , most definitely recommend, only down side , they do hurt the ears after a while and are a little heavy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Over the Ear Noise Cancelling Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple AirPod Max’s are THE standard when it comes to over the ear noise cancelling headphones. I’ve tried all of the competitors in this price range, and Apple is King. My only complaint is the fact they don turn off, and if they break after warranty, you have to pay $300 just to have them repaired by Apple or replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't be BEAT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite simply put, these are the best headphones I've ever owned, and I've had full ear cover headphones forever. They're sleek, comfortable, and the sound can't be beat. (No pun intended.) It's great for taking phone calls. The noise cancelling feature is one of the best features. I let me son borrow them on a class trip and got a notification on my phone that my headphones were on the move! Even showed me where they were. It's not only great for music, but movies, podcasts, and white noise for sleep. They're great in the gym or while running because you can really just tune out the outside world and focus on what you're doing. Very satisfied with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earphones!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like I am in one of those hearing testing rooms. These earphones block out everything. They are perfect for the gym. And the battery lasts me days without charging.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AirPod Max Silver (Lightning)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit tight and heavy feeling at first but personally I got used to it and they are comfortable. I mostly use them in the gym (I bought white silicone covers on Amazon to help protect against sweat ) and mostly do cardio and they don’t fall off, not sure about weightlifting tho. The noise cancellation and audio is very good no complaints there . A bit on the pricy side but if you can splurge go for it ! If not I’ve heard the sony xm4s are a great competitor I was torn between these and those. Overall Very sleek and aesthetic!

    I would recommend this to a friend
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