Customer Ratings & Reviews

Doesn’t connect. Head detection doesn’t work. Returned for a new one. Same problem. Won’t connect without several attempts to reset. Hours of troubleshooting. Paid for  care. No resolution other than return product again. Would be excellent to receive a discount or a credit for unreasonable interruptions for such an expensive purchase. Terrible day

Very disappointed in best buy total tech, associate that misinformed us in 2023, supervisor Esalynette that hung up on me 2025. Our total tech got cancelled by an Assoc in 2023 so it didn't renew. Until I went to purchase 2023 we reinstated 2 days later, he informed me it would cover my 2022 purchases. Until we needed repair in '25 we discovered that Assoc failed in reinstated. Total all Best Buys fault and all I want is for someone to work with me to make this alright. I am still willing to negotiate to continue using them in the future. I like Best Buy, please someone with higher authorization to make changes and will listen to me , please call.

not enough bass. There is plenty more choices of headphones with better quality that are more affordable.quality isn’t the worst but for the price its not worth it

Good product. Really good sound. Filters out alt noise.

The sound was amazing the only problem was they heated up a lot and they were giving me a headache

Great sound great !!!!! Battery life great!!!!!!!!!

Amazing headphones but there is an issue with condensation

Just heavy. Quality is good. Hopefully can use it for long time in one go.

It’s a alright head set the sound is amazing but constantly disconnect also get your ears got extremely quickly. I wouldn’t recommend for the gym but for around the house it’s a ok headset

Great quality sound. 2 complaints: not water resistant and no power off button.

Great sound, but start hurting my head after awhile. Wouldn’t say it’s worth the money

Love the sound quality but too big to store away other wise I love them!!!

They’re good, but they’re apple. Everything is decent about it, bought a pair of sony sound canceling headphones that are cheaper and 1000x better.

Good looking and sounds amazing, but not practical, very heavy on the ears and not comfortable for longer listening sessions Can you use it as a fashion item and it looks good on You But not for what it meant to do there are better alternatives.

I would give the sound a 6/10 (after adding an equalizer) and call quality a 2/10. Everyone I call makes a comment about how I am so hard to hear, muffled, and how the quality is so poor compared to when I’m speaking directly through the phone. It’s so bad to the point where I just put in other headphones if I need to make a call. Trust me, the connectivity, features, and quality are through the roof compared to others I’ve tried but for over $500 I expect better quality. I just want wireless music with the ability to make decent calls but this is far from the best option. I’ve tried the Sonos Ace as well but to be honest, Jabra is now my go to.

A little big if you have a small head but work like a charm.

Sound is not as loud as I would prefer. Also, when on phone calls people can hardly hear me.

These are great headphones, but just too heavy and kinda awkward

Christmass gift, Wife likes them but they are expensive!

Great Product………………………….:!!!!!!!!!!!’nnnnnnnnnnnnnnn