Customer Ratings & Reviews

They are so good but something wrong with charging port it isn’t working now

They're so expensive. The charging case is trash. They don't turn off -- ever. They go into sleep mode after a few hours, only if in the trash charging case. For $500, you'd think they'd come with some type of protective case. Nope.

I haven’t opened them yet because I got this for my wife for Christmas so hopefully she likes it and I watched reviews on it prior to buying them so hopefully they live up to their price value.

Sound quality was good and the noice canceling was great. But I would 100% say they are north worth the money.

Not that loud and it hurts to wear for a long period of time

The headphones I received were in perfect condition and paired fine. That’s when the problems started. It was never disconnected from the original purchaser’s iCloud so my phone started to freak out every 15 minutes telling me that I’m being tracked. When I try to exchange it, it had a wrong serial number on it, so even if I wanted to I couldn’t replace it. So at this point the original owner knew my location and can also claim that I stole his headphones. It took me about 45 minutes at the store to convince them that this is what happened. The phone Support dropped me three times. Finally when the general manager looked up when it was returned and me telling him that the persons name is Nick (from the device’s name) and that I cannot contact him he believed my story and replaced it. Apple Store told me that they can’t do anything about it and that the geek squad should have the person remove the device from his iCloud.

Bought for my son for Christmas and these are remarkable. Great sound, super comfortable, very cool noise canceling feature. Wish they were in the $300 range though. Only bummer, besides price, is they only come with charge cord and case, no brick. I think if spending over $500, a brick should be included. There is plenty of room to add it in the packaging.

Should could be better but build quality is excellent. I’m disappointed it’s missing feature from smaller pro

Product was good, but delivery was one month later than the confirmed delivery date.

I have thought about buying these head phones for 2 years. For me this is a crazy amount of money. Well I finally pulled the trigger. On the way home I thought to myself "Are you nuts what have you done. Until I put them on and heard them. My only regret is I didn't buy them 2 years ago!

The title says it all. I love the sound but i can usenit when a call comes. For the price, it is a bit disappointing.

I bought open box AirPod Max and brought them home to find the are tied to the previous purchaser’s iCloud (Find My) account. There is no workaround to this problem unless you don’t care that you will not be able to connect them to your own iCloud Find My account. This was a huge waste of time - even when I returned them to Best Buy, the store employees had no idea how this was allowed to happen. I wish I had read more reviews on this site. Avoid this open box product or dont leave Best Buy without pairing to your phone on-site to make sure it isn’t paired to someone else’s account.

If you are a fan of apple then it may be for you. But, you can get a sony mx5 with a lower price and b better than this

Cool for work. Bass is lackluster though and it was a little weird to get setup across my phone and computer. I wouldnt pay the price again.

I bought headphones in best-buy in credit in March 28/23 Model Apple AirPods max and for the last few months there has been a problem with hard noise in the left headphones when I turn on noise cancellation. Best-buy sent me to apple they took the headphones for repair and no one knows how long it will take so I don’t have headphones and I continue to pay a loan for them what type of fraud is being used here it’s so unfair. In Apple Store was only one option send it on repair technician just both store assistants was rude and not professional. I really get shocked service like that and so disappointed omg is it Best Buy and Apple Store or it small weird company??? They will nice with you when you buy some stuff, but when time to return you can get problem. I will do small claim court if issues will not fix in time. As I said it’s not fair continue to pay for the product in credit and don’t use it.

As usual a high quality product and slick design from Apple, but not satisfied with the volume control.

Sound is excellent and being an iphone/ipad user the seamless integration with those products can't be beat. What sold me was the build quality which is noticeably better than other comparable headphones from Sony, Bose, Beats. Sure you pay a premium but it's worth it in the long run.

I really wanted to like these. But… Pros: Quality materials & build. Apple ecosystem. Aesthetically nice. Above average noise cancellation. Cons: Sound quality is average to below average. No EQ. Heavy. High price $470-$550 Not sweat resistant at the least. Case is like wtf is this. No power button. Stay “on” all the time Battery could last longer

After while they don’t stay connected to devices no matter what. It’s annoying I would not recommend this particular headset/airpod pro

Buyer beware, these are extremely fragile, wearing them outside in humid weather and sweating can damage them. They need to only be used in low moisture environments or they only last 6 months. Take them for repair and Apple wants to charge $299 to repair moisture damage! Initial quality and sound were awesome, but so disappointed in what ended up being $100 per month of use!!