Customer Ratings & Reviews

Pretty nasty. I opened the AirPod Max box and a bad smell came out, the case and ear covers were covered in makeup, and the item was still connected to the previous owner so my location was sent to them upon connecting to the device. Honestly, they're so dirty I'm afraid to even try them on for sound and will need to immediately return. Gross.

Preferred the colored ones over the boring black and silver. But these are nice. Pricey tho.

Just got these and they stopped charging after a month

I got these for my daughter for Christmas and i cant wait for her to open them! I had a great experience at the Irving location purchasing my item!

They are great! Sound quality is amazing. They are a little heavy but you get used to the weight after wearing them. Love these for plane rides.

Great sound quality and noise cancellation but VERY heavy and gave me major headaches and jaw pain. Will be returning but if you can handle the weight they are great.

I just want to say I love apple, I had in mind was to use the Max for working out at the gym but it’s not made for it. It’s way to heavy and falls off when running or other gym activities.the sound is awesome made for more home use. I hoe this helps.

they honeslty sound like heaven but when it comes to the price its just to hard to choke up $500 for them. sony has way cheaper ones that are almost the same. they defintely are still the best headphones on the market. they are also very stylish

It is good, however it is not connect easy when you put on your ears.

No regrets!!! I bought one for my husband for work (Zoom calls) and a in less than a month later bought my son one for Christmas. Excellent buy

Great noise cancelling and easy to fold and place in the storage case which came with the headphones. Great deal! Download the app and easy!

I have still not received it. Called Best Buy Customer Service 10 times. I get routed to “Southeast Asia” and was told it was escalated and you will get an email in 24-72 hrs. I have not received anything. Worst place buy anything online. It’s been well over 72 hrs and Best Buy has been having money for over 20 days! If buying from online do store pick up. Worst experience ever. BBY01-806825016253

I could see why these are replacing beats for top tier! Comfy, user friendly. And easy switch between noise-cancellation and transparancy mode

Love these. Probably overpriced for sure. But it’s like paying extra for a Gucci bag. You absolutely don’t need it, it’s a fashion statement.

I ordered these headphones on 12/22. It’s a bday gift for my son. It is 1/19 and I still have not received anything. I have called customer service 5 times and all they do I cancel the order and submit a reorder. This has never happened to me. Worst service.

They are great headphones for someone that isnt on the go I’m always moving and I workout they are horrible for me you can’t sweat or even barely move with them they suck for mobility but are good in all other areas but for me mobility and sound quality are the only thing 2 that matter the sound quality amazing 10/10 mobility 0

Amazing headphones. The price is steep, but the head tracking and sound quality make it worth it. Wish I had gotten them in another color.

I love the airpods max. The noice cancelling feature actually does the job. I love wearing them while i read and workout. Super comfrtable.

I really liked these if you have the money these are an amazing buy especially for the gym and in the classroom i would heavily recommend

At first I was skeptical on spending that much on headphones but man was impressed. These have really good rich bass not too overwhelming