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Customer Ratings & Reviews

Model:
MGYJ3AM/A
SKU:
6373463
Clearance
$165.99
Save $384
Comp. Value: $549.99

Customer reviews

Rating 4.7 out of 5 stars with 17898 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are impressed with the AirPods Max's sound quality, comfort, battery life, design, color, connectivity, fit, and transparency mode. However, some customers find them to be a bit pricey, heavy, and expensive. Additionally, the case could be better quality and the volume could be louder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 852 Showing 17,021-17,040 of 17,898 reviews
  • Rated 1 out of 5 stars

    Worst customer service ever!!’nn

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got them. They were shipped to wrong address. Very poor customer service!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor sound quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not worth it as $549. I would suggest Sony or beast headphones rather than choosing it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Get different headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price. They are cute but are not loud enough and fall off easily, save your money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Heavy and Bluetooth Disconnects

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very heavy on your head and the bluetooth disconnects from device continuously.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy selling already registered AirPods Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The title says it - the open box AirPods Max were already registered, and not just open box. VERY DISAPPOINTED in this sale.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Compare with other products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulky and overpriced and it’s not that good… Compare with other brands before you buy and make a decision

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t fit good. Price is not justified and noise cancellation was worst than the AirPods Pro

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    So heavy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones were heavy and bulky and are super uncomfortable to have on longer than 10 minutes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Connections issues ruin the experience

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great, but constant disconnects basically make them worthless. Wish I’d returned them when I had a chance.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Probably won't do it again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work and sound good; for a while. Condensation builds up and we think contributed to a malfunction; popping noise. We're taking them back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective, bad buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two both were defective after about a week. Quality isn't really all that impressive either.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working after 6 months

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased online 3/12/23…. 6 months later, rarely used and they won’t charge or connect.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery not found

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never recieved them! Terrible way to waste $500 . I filed a complaint, no response

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy these

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost 6 months into having these I’m already having issues. For something so expensive is sure is easy to malfunction

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iCloud locked...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were an open box deal and ended up being iCloud locked...Best Buy tried telling me to call apple to have them unlock them!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont Buy From Best Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NEVER ARRIVED AND BEST BUY CUSTOMER SERVICE IS TRASH

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    uncomfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hurt ear’s uncomfortable headphones for 500 dollars should be much more comfortable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst purchase from best buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the wrong color, and the sound started to crackle a week after use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Head detection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The automatic head detection is terrible. I plan on taking it to Apple to see if it can fix the problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones one month ago and they are Defective and do not charge

    No, I would not recommend this to a friend