Customer Ratings & Reviews

I can’t express this enough: do not buy an Open Box unit of any Apple product. I learned this the hard way - I purchased these AirPod Max Open Box (Excellent) and they arrived still linked to the previous owner’s iCloud account. This means the original owner received an alert when I tried to pair them, showing them my exact location. This is not something that can be undone by Best Buy or Apple, and if you purchased the headphones on sale like I did, you apparently cannot exchange them for a non defective unit without paying the difference. One of my worst buying experiences in recent memory.

Condensation in the ear cups is a real thing. Just google “condensation AirPods Max” and get ready. They felt good and quality but are very very heavy on your head because of the metal. Also, the mesh head band starts to give way after 9-12 months of usage, and when that happens they become very uncomfortable. I hope apple will fix this stuff in the next pair.

In the first month I would rate this 5 stars. After owning for a year I give 1 star. This is the most unreliable and difficult product Apple offers. It claims to update and connect 'automatically' it doesn't. This is not like other products - the iPod Pros are excellent. The Max should be discontinued.

I absolutely loved these except for one major flaw... the weight. These headphones are very heavy, and if you plan on wearing these for an extended time as I did, especially while working at a computer, prepare for neck pain. I didn't notice it that much the 1st couple of days, but then I started getting really bad neck pain and came to the conclusion that it was from the weight of these headphones. I had to return them and my neck pain went away. The sound quality is amazing, but they are just way too heavy, and I am not a person with a history of neck pain.

Very nice product.seems sturdy. Easy to use would buy again

Great quality (5 stars ) Very user friendly (5 stars ) Loudness poor (2 stars ) If your like me look g for loud headphones these are not them Very expensive to not get all you want

I ordered the Samsung s24 ultra and nothing ever arrived at my home. I called to report it and they told me they couldn't help me. I lost all my money, more than $1,300. This is a rip-off.

This review is based on using the headphones maybe 3-4 times. The only pro of these that I see is that the sound seems to be great quality. The noise cancelling is not complete noise cancelling, however I don't have a point of reference as these are the first headphones with that feature I've used. What has driven the 2 star rating for me is the design, specifically the fact that there is no physical adjustments to make these fit your head better - it's 1 size fits all! Because there's no adjustability, the headphones are applying more pressure above my ear than anwhere else which causes pain after about 30 minutes or so. In my opinion, not worth the money.

I purchased these headphones in june and unfortunately i had to return them i was so excited but I ended up disappointed after the first day of wearing them the next day i felt so much pressure on my eard and a headache just not worth it, a total ripoff way to overhyped on tik tok .

Good for music. Not too good for calls, audio drops and static during calls, both cellular and FaceTime calls are not that great

Returned this item - it was a gift and my daughter said the headphones are too heavy

Bought for my daughter for christmas. She seems to like them. They are a bit pricy. Probably wouldn't buy for myself at this price range.

Sound quality is good, but that's it. The software is buggy, insane battery drain, and no off button. Everytime I pick these up, they're dead. I have to charge each time I want to listen to anything no matter how short. Don't buy these, please. I know you're a cute apple person and they fit your strange economic focused identity, but these are just awful.

as expected, best feature is the battery life. sound is ok

They are amazing sound wise, however, they get dirty and battery dies faster

They easily slip off. Just with turning around. And thry should a no scrath lining.

Never got my item delivered and bestbuy declined my dispute.

We have had to replace multiple sets of these headphones. They were $600 and over time they won’t connect to any Apple device. I love Apple products, but these are overpriced garbage. Don’t spend the money on these headphones.

the sound was good buttttt…. they were really heavy and i think i have a big head but they kept slipping like okay confidence boost i ended up returning mine i got the green ones they were soups cute but too heavy and slipping the noise cancellation is good i have nothing to compare it to tho :3

Item listed as open box excellent condition, but actually came refurbished and original ear muffs were replaced with off-brand ones. The quality is significantly different, the ear muffs are constantly falling off. I would appreciate to know all the details of the product before purchase