Customer Ratings & Reviews

I HAD to give them an honest shot and are they great? Kinda! But are they "one of the most expensive you can buy" great? Absolutely not! Master & Dynamic makes a pair that beats these in every way from sound to build quality for $50 cheaper. Same with Bang & Olfusen, same with Sennheiser. Apple is tied to their AAC sound codec. It's lossy. Compare that to APTX HD in other top brands even the Microsoft Surface for less than half the price and there's no competition. Compared to nearly lossless LDAC codec in Sony MX3 and MX4, Apple falls behind even more.

Owned the AirPods for about a year before they bricked and refuse to connect to my phone or play any audio I tried factory resetting them but that didn’t work also tried cleaning the cable that connects the earpieces through the head band that didn’t work either. Huge disappointment after spending half a grand for headphones. Went to a Apple Store and it is 300 to send them in to get fixed huge waste of money (weren’t even worth it when they did work)

Not worth 515$ at all! Sorry Apple just wasn't for me all though the noise Cancellation was 10/10 that’s about it

While they sounded nice, we’re comfortable... I got an allergic reaction from wearing these. For most people, you will not have this problem. So far I seem to be one of the handful of people who had an allergic reaction. My guess its in the adhesive used to glue the synthetic material to the foam. After wearing over a period of two days, had a severe allergic reaction. (I can only guess its the glue ... but since they are made in China... who knows.) If you do not have any allergies or sensitivity to materials... then these may be good for you. I mean that they sound great, love the noise cancelling and were relatively comfortable to wear. If only Apple had an alternative cup w a leather/lamb skin or something. These were meant to be a replacement for my Beats pro, that fell apart after a couple of years.

Overrated. Can’t turn them off. Have to constantly charge them. Need the Apple cord to contact to a plane. Its noise cancelling, only if you’re not in a nosiey are.

I bought these headphones to use as my daily driver for the gym and for the first six months I was very pleased with how I spent my money, but after around month 7 I started running into issues with the headphones such as them not connecting or not even showing up on Bluetooth, recently in the middle of my work outs the right side has started cutting out of when I take them off my head they won’t connect back to my phone and static plays. These headphones are absolutely horrible to work out in despite what anyone says, however they for basic day to day use they are fine.

I really like the look of these and wanted to love them.. they are way too heavy for me. I wanted to wear them while working out but when I’m doing sit ups are anything laying down, they fall down. I ended up returning them

my AirPods came well packaged but the plastic wrap was a bit off. When I opened them the AirPods had black marks on the band very strange because they were brand new. I tried cleaning it but it doesn’t come off. Ignored it. But then after just one week the sound started messing up. And I keep my air pods super good I treat them well don’t use them outside. I’m upset because it’s been only a month of me having them and I don’t use them because I’m upset they don’t work as well as the first few days I got them. I have never dropped them or anything I’m very careful and kind with them. I feel sad because I wasted my money and I didn’t get Apple care so it’s like I’m at a loss.

These are very heavy and expensive headphones that do not sound any better than beats headphones. Since they are not even water resistant, they really should not be used at the gym or near water. I am very disappointed in these and they certainly don't live up to my expectations with an Apple product.

The sound quality is great. Amazing really. If only I could wear them for more than 10 minutes. A full flight? Out of the question. They are heavy and incredibly tight in the head. They don’t get better with wear. Save the money and go with Bose or Sony.

I gave the headphones as a Christmas gift to my daughter. She loves their style and quality. We are both very happy with the purchase!

should made them water resistant apple its not worth the money

All Apple products are substandard items. No reason to purchase these expensive headphones when the company won’t stand behind them when they don’t work. 2 years and kaput. Never again.

Recieved an empty box. Terrible customer service, kept sending me round in circles then decided I should go to the police, I went they sent me back to the store. Lost all of my 400 plus dollars. Never buying here again.

Worked for a couple of years then wouldn't connect anymore. Once they can't connect via bluetooth they also won't work even wired with the $30 special Apple cable you need to use them wired. On top of that Apple charges a minimum of $300 to fix them. Definitely not worth the price for a temporary pair of headphones

The sound is excellent, comfortable, and they easily connect to my AppleTV. Perfect for watching late night TV.

not worth $500. it’s heavy and the ear cushion gets itchy. sound is not special. also there’s no on or off button so the battery runs out quickly without the case.

Condensation in the ear cups is a real thing. Just google “condensation AirPods Max” and get ready. They felt good and quality but are very very heavy on your head because of the metal. Also, the mesh head band starts to give way after 9-12 months of usage, and when that happens they become very uncomfortable. I hope apple will fix this stuff in the next pair.

Great sound quality && amazing base however the noise cancellation was NOT as good as AirPod Pros (which I already have). So I returned these and grabbed the AirPod Pros 2nd Gen.

Brought mine back in the summer from a local Apple Store. After an hour conference call, I returned them to Apple. The headphones are so heavy and the material just doesn’t fit right on my head. I got a headache and had to take them off. Comparing them to my 7 year old Bose, I was disappointed in sound quality and comfort. Only positive was the noise cancellation. Call quality was extremely low and could not compared to any wired headphones. I substituted them by a pair of regular wired Apple n ear headphones I use for conference calling which have a way better sound quality. This is the first Apple product I returned and was really disappointed with.