Customer Ratings & Reviews

Best headphones I’ve ever owned. Wearing them on flights actually helps with my ears hurting.

I got these for working out and they are so heavy that it felt like my head was doing the weightlifting. I have a regular-size head but they don't adjust to a snug-enough fit - they actually fell off when I did bench presses. The headphone pieces were so big they rested (heavily) on my jawbone and now I have aches. The sound was just OK - my old Skullcandy pair has equivalent sound quality (and they fit better).

I was sold Airpods Max with another persons apple id still connected to them and also the serial number of the airpods does not match the serial numer on the box. They were not certified refurbished and they were not in excellent condition like they said they were. Never again.

I ordered the Samsung s24 ultra and nothing ever arrived at my home. I called to report it and they told me they couldn't help me. I lost all my money, more than $1,300. This is a rip-off.

They lost my headphones during delivery and they didn't do anything about it, even though I was on the phone with them for hours, multiple times. Worst customer service experience I have ever experienced. They basically stole $500 from me and I cannot do anything...

Purchased for my grandson he said they work great and he loves them.

The build is 10/10. The sound 10/10. The look 8/10 the feel 10/10

overall a good pair of headphones. very comfortable and stylish

My dog hates when I put it in him. I think the square edges are kind of hard for it. I put it in myself and it wasn't enjoyable either or give any AI powers.

Great headphones and comfortable too. Works well with iPhone

Returned this item - it was a gift and my daughter said the headphones are too heavy

They suck, first of all they are too heavy to do anything. Second If you have a small head, when walking the music cuts out every step you take. Also they are not water proof so you cant run with them because your ears get sweaty wearing them.

Amazing noise canceling and so comfortable to wear

Sound quality is good, but that's it. The software is buggy, insane battery drain, and no off button. Everytime I pick these up, they're dead. I have to charge each time I want to listen to anything no matter how short. Don't buy these, please. I know you're a cute apple person and they fit your strange economic focused identity, but these are just awful.

Bricked after just over a year. Would not suggest purchasing. Look online for people trying to figure out why headphones worked one day and then stopped the next. Full battery - just can’t connect to anything and noise canceling won’t work. Not worth the money for only one year’s use.

Headphones performed well for 15 months, then developed a static sound in 1 ear, Apples solution is for me to pay another $320 to repair them, ridiculous that they can’t fix an issue that is fairly common for free.

I did not receive the product, it was delivered without the product inside, Best Buy refused to ship a replacement/ give me a refund. You keep telling me to review i don’t have the product to review

Apple Wants to retain this image or façade of "We are a luxury brand" They achieved that by Making a bunch of wheel for a computer $699.00. Now did the same trick with the headset. Dont get me wrong its a good build quality but the price. That ugly price. Only thing they did was turn most customers away from the headset in search for other ones like the XM3 or Bose that only more then half as much

Best buy never delivered my order and won’t do anything to make it right.

I never got the item I ordered call Best Buy multiple times and still haven’t gotten anywhere everyone I speak to are in India it a real joke