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Customer reviews

Rating 4.7 out of 5 stars with 17959 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are impressed with the AirPods Max's sound quality, comfort, battery life, design, color, connectivity, fit, and transparency mode. However, some customers find them to be a bit pricey, heavy, and expensive. Additionally, the case could be better quality and the volume could be louder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 17,959 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Magic to the ears. Soft and loud. Wireless magic. A+++

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Amazing Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones sound amazing, very sleek looking. Noise cancelling works great and sound quality is phenomenal!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great but be gentle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great, however they are very fragile. Highly suggest investing in protective gear for them.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 4 out of 5 stars

    Amazing headset but definitely overpriced

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Airpods Max’s design looks sleek but what about audio? The sound quality is clear and high quality as expected from such an expensive product and its noise cancellation feature is really, really good. Overall, a really good headset.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Apple air max pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek design awesome product Brought purchased and delivered from Best Buy Next day delivery processed properly a+ on the behalf of Best Buy from Apple AppleSound quality is amazing Apple air max pro are Awesome I love them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Finally!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been wanting these for eons, but never mustered up the courage to splurge on them! I have a pair of the Limited Edition Bose Comfort 35ii, which are great…but being an Apple girl, I wanted to have these too! So after years of wanting, I bought myself a pair and am so happy I did! The sound quality is amazing, they’re comfy and I cannot wait tobuse them on our flight to Barbados in a week!!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Air Pod Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good set of headphones. They are easy to use, comfortable on my head when I put them on. The Non-transparency and transparency mode is really nice.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    IMAX

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Battery life is good. Not too mention I work at Ford and the noise canceling headphones is top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Great Sound Quality but Lacks Long-Term Comfort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of these headphones is outstanding, and the battery life is impressive, lasting long enough for extended use. However, I noticed that they feel a bit heavy when worn for prolonged periods, which can impact comfort. While the build quality is excellent, I personally find the Bose QuietComfort headphones to be more comfortable for long-term use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had AppleCare+ for my AirPods Max for 2 years, and I’m really glad I got it. These are premium headphones, so having that extra protection gave me peace of mind from day one. About a year in, I started having an issue with the audio cutting out in one ear. I contacted Apple Support and the process was smooth — they diagnosed it quickly and replaced the headphones with minimal hassle. No extra charges, no stress. The support team was professional, and the turnaround time was surprisingly fast. For a product at this price point, AppleCare+ really pays off if something goes wrong. Highly recommend it if you’re investing in high-end Apple gear like the AirPods Max. It saved me time, money, and frustration.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    WOW… but then ouch after an hour

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing, Having physical dials and buttons is something I never thought I needed. Transparency mode is first class. But the comfort is lacking, these are HEAVY. Not really for active listening. The price tag is something you must accept. These are the BEST wireless headphones period. But you can get better wired ones that are 10x for the same price

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are very comfortable with replaceable Earcups and the battery life is perfect for day to day activities

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    AirPod Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, the best headphone i owned so far. Comfortable and love the noise cancellation.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amaizing Amd Outstanding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Totally loved the way they cover your hole ear as well as the Funcionality amd features of the Apple Headphones the noise cancelation is amazing too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loved this product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this product all the time! I highly recommend people to get this product. Sound quality is so good. My favorite part is the transparency mode

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AirPods Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good noise cancellation. I couldn’t hear anything from the outside.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable and Sounds Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and comfortable. I tried using the AirPods Pro but they hurt my ears. These are great for listening to music in my recliner.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Ultimately returned these headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the AirPods Max for 1 week before I returned them to Best Buy. While I think the premium materials were used outstandingly to make the headphones and the sound quality is very good, the headphones have some huge cons that prevent me from allowing myself to pay the large price tag and love them. First, the headphones are very large and do not fit a small-to-average adult head. Due to this and the heaviness of the headphones, they move around quite a bit when on. Also, having no ability to power these off allow the battery to die quickly. Even when using the smart case, I found that I would only be able to use them for a few hours one or two times before they immediately needed to be charged again. Not sustainable, especially for someone that wanted to use these while traveling. I hope Apple makes some much needed improvements.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted these for so long and finally got them. They’re comfortable and the sound is great. I got them on sale but definitely worth the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Wow !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, can wear it for hours and not even think!

    I would recommend this to a friend