Customer Ratings & Reviews

I purchased an open box and it was already linked to another person and I couldn’t keep it. Plus I lost my credits that I used to purchase them. I returned but I couldn’t have my credits back. Allegedly it was in the fine print…

I knew that this had pretty much no upgrades besides new colors and now USB-C port, but it still comes with things tht i desliked about first generation one, very heavy, I can feel pain from plastic pressing against top of my head. I can’t comfortably workout in gym without them sliding off especially when im laying down. In order to add more comfort and protection, I would be left with unbearable discomfort from weight. Definitely returning them back.

Apple continues to plague these with software modifications that affect their sound quality.

Extremely high price for mediocre performance. Don't expect the best from the highest price headset in the world.

Leaks sound, doesn't turn off, hurts head after a while. Returning immediately.

I ended up returning these. For the price point, they were uncomfortable and the noise cancellation tech hurt my ears, which typically doesn't happen to me. Try out other brands before grabbing these and make sure you try them out in the store!

AirPods kept disconnecting from iPhone for no reason. Only got worse when return period and warranty ended.

Still connecting to the previous owner. Not able to find it in my FindMy, and not automatically connecting to my other apple devices.

Not very comfortable and they were very expensive.

I payed extra for 1 day delivery, which was canceled, and I did not receive any of the money that I payed to do so back. Once it was canceled, it said I could pick up the item, which I chose to do, and that also got canceled. Just an overall bad experience. The headphones are nice though.

I like the headphones but having no on and off button with a case that isn’t very secured for the price is a no go for me.

Purchased open box but arrived not factory reset - can't be added to your own Apple account or Find My at that point, which also means that the warranty isn't functional. Best Buy refused to send me a replacement at the original purchase price. Avoid unless you want to take a risk.

These are not at all worth the price. Sound quality is ok but the mic is horrible, whichever way I wear the headphones the mic is terrible. Switched mine out for a cheaper better quality sony.

The box is not clean and was broken when I received it

I got one issue right after 2 days its like air is coming out of left and right speakers

I went to 2 Best Buy stores waiting to get a second pair for my daughter, but she said the New ones have the same defective issues of loud crashing sound accompanied by the inability to listen to music. Annoyed Father

When unpacked it came with a small scratch on one of the eqr piece.

Tbh not worth the price at all. Wouldn’t recommend. It does the job just not for the price

Do not buy REFURBISHED AIRPOD MAX. Why? 1. Most of them are still linked to someone iCloud account. 2. AirPod Max has engineering flaw - Water condensation inside the earphones 3. It will give you a lot of headaches when you go to Apple and ask for a REPAIR despite being under 1 yr warranty.

Sound wasn’t as expected, better off buying another brand for the price