Customer Ratings & Reviews

Really not comfortable. I wish I could return them.

Purchased open box but arrived not factory reset - can't be added to your own Apple account or Find My at that point, which also means that the warranty isn't functional. Best Buy refused to send me a replacement at the original purchase price. Avoid unless you want to take a risk.

Not worth the money they are very heavy and uncomfortable

I got one issue right after 2 days its like air is coming out of left and right speakers

my back request is for the store i get fits the used one that i can’t use because was login to the account to the prior owner and have to came back to store to get other one and happen the same problem i have to pay 4 taxis goin to the store at broadway and the store personal was very rude ann make wait a long time then have to pay difference to get the new ones because a the used one said was inspected but they not bacause still on the account of prior owner

Tbh not worth the price at all. Wouldn’t recommend. It does the job just not for the price

Still connecting to the previous owner. Not able to find it in my FindMy, and not automatically connecting to my other apple devices.

Not recommended. Titel says all. For $300+, not a great purchase

I finally took the plunge and got the AirPods Max from Best Buy, and wow - these headphones are incredible! The sound quality is absolutely phenomenal with rich bass, crystal-clear mids, and crisp highs. The active noise cancellation is the best I've ever experienced - it completely blocks out airplane noise and office chatter. What surprised me most is how comfortable they are for extended wear, despite the premium build. The spatial audio feature makes movies and music feel immersive, and switching between my iPhone, iPad, and Mac is seamless. The battery life easily gets me through long flights and work days. Best Buy's customer service made the purchase smooth, and I couldn't be happier with this investment in premium audio!

Headphones are not worth the price tag. Most headphones in the $200 range will be equal if not better than these. Also fall off your head during certain activites .

Got these on sale for $400, but after about an hour of wearing them it made my ears sweat, the area above my ears hurt (I did stretch them out as shown on reddit, which did improve the feeling, but would still be too tight over time). On top of that, theyre absolutely horrible to travel with. Honestly, I don’t think theyre worth it, even on sale. Get the airpods pro instead, that is truely a great product.

I went to 2 Best Buy stores waiting to get a second pair for my daughter, but she said the New ones have the same defective issues of loud crashing sound accompanied by the inability to listen to music. Annoyed Father

Not worth the price I would stick with my AirPods Pro’s.

Sounds Equality sucks for call. For the price these are

Good headphones I guess, my daughter is in the "in" crowd now, way to expensive

Brought this an open box for Christmas. Would not stay connected and Best Buy charged a restocking fee on an item that was already an open box and was defective. It was returned the next day. The return process is ridiculous.

Best buy treats their customers like criminals. The guy wouldn't let me hold the the box to read about the headphones citing safety reasons. Smart...treat your customers like they are thieves. I am not going to shop at BONEHEAD BEST BUY anymore.

They have an ongoing issue where if you shake your head or touch the headphones, they lose connection for a few seconds. I was so exited to have them, but after dealing with this issue, I returned them the next day. It’s a common issue with apple they have yet to fix. Prepare to deal with disconnection every 2 minutes. Don’t recommend buying them until apple comes out with a fix

I thought these would have been more of a black but they were more of a dark dark blue than a black. I returned them the same day immediately after opening so I can’t say anything about quality or how they sound

I purchased then returned these open box/used so my review is solely based on that. The color should be called barley black. Side by side with the space grey it's nearly the same color. The previous owner never un-paired it from their "Find My" app so I had to pair it every time I used them so it was a big hassle.