Customer Ratings & Reviews

Messed up the order but fixed after an hour on the phone

Apple continues to plague these with software modifications that affect their sound quality.

I ended up returning these. For the price point, they were uncomfortable and the noise cancellation tech hurt my ears, which typically doesn't happen to me. Try out other brands before grabbing these and make sure you try them out in the store!

Not very comfortable and they were very expensive.

I purchased from a third party (not even knowing Best Buy did this) Come to find it was a counterfeit item. I’ve returned back to the sender and I Still have not received my refund.

These are not at all worth the price. Sound quality is ok but the mic is horrible, whichever way I wear the headphones the mic is terrible. Switched mine out for a cheaper better quality sony.

Extremely high price for mediocre performance. Don't expect the best from the highest price headset in the world.

Leaks sound, doesn't turn off, hurts head after a while. Returning immediately.

The box is not clean and was broken when I received it

When unpacked it came with a small scratch on one of the eqr piece.

Sound wasn’t as expected, better off buying another brand for the price

AirPods kept disconnecting from iPhone for no reason. Only got worse when return period and warranty ended.

Do not buy REFURBISHED AIRPOD MAX. Why? 1. Most of them are still linked to someone iCloud account. 2. AirPod Max has engineering flaw - Water condensation inside the earphones 3. It will give you a lot of headaches when you go to Apple and ask for a REPAIR despite being under 1 yr warranty.

I purchased an open box and it was already linked to another person and I couldn’t keep it. Plus I lost my credits that I used to purchase them. I returned but I couldn’t have my credits back. Allegedly it was in the fine print…

I like the headphones but having no on and off button with a case that isn’t very secured for the price is a no go for me.

Had to return these because there was a buzzing sound. Did not live up to the hype.

Really not comfortable. I wish I could return them.

Not worth the money they are very heavy and uncomfortable

I payed extra for 1 day delivery, which was canceled, and I did not receive any of the money that I payed to do so back. Once it was canceled, it said I could pick up the item, which I chose to do, and that also got canceled. Just an overall bad experience. The headphones are nice though.

Purchased open box but arrived not factory reset - can't be added to your own Apple account or Find My at that point, which also means that the warranty isn't functional. Best Buy refused to send me a replacement at the original purchase price. Avoid unless you want to take a risk.