Customer Ratings & Reviews

I finally took the plunge and got the AirPods Max from Best Buy, and wow - these headphones are incredible! The sound quality is absolutely phenomenal with rich bass, crystal-clear mids, and crisp highs. The active noise cancellation is the best I've ever experienced - it completely blocks out airplane noise and office chatter. What surprised me most is how comfortable they are for extended wear, despite the premium build. The spatial audio feature makes movies and music feel immersive, and switching between my iPhone, iPad, and Mac is seamless. The battery life easily gets me through long flights and work days. Best Buy's customer service made the purchase smooth, and I couldn't be happier with this investment in premium audio!

When unpacked it came with a small scratch on one of the eqr piece.

Sounds Equality sucks for call. For the price these are

Do not buy REFURBISHED AIRPOD MAX. Why? 1. Most of them are still linked to someone iCloud account. 2. AirPod Max has engineering flaw - Water condensation inside the earphones 3. It will give you a lot of headaches when you go to Apple and ask for a REPAIR despite being under 1 yr warranty.

my back request is for the store i get fits the used one that i can’t use because was login to the account to the prior owner and have to came back to store to get other one and happen the same problem i have to pay 4 taxis goin to the store at broadway and the store personal was very rude ann make wait a long time then have to pay difference to get the new ones because a the used one said was inspected but they not bacause still on the account of prior owner

Sound wasn’t as expected, better off buying another brand for the price

Best Buy never delivered product and charged me for product I don’t have. It is big mess.looks like fraud to me. They sell something they don’t have and don’t delivered product and then cancelled replacement without permission and do not want refund money

Good headphones I guess, my daughter is in the "in" crowd now, way to expensive

broke after three months. when you turn your head they disconnect

Really not comfortable. I wish I could return them.

Got these on sale for $400, but after about an hour of wearing them it made my ears sweat, the area above my ears hurt (I did stretch them out as shown on reddit, which did improve the feeling, but would still be too tight over time). On top of that, theyre absolutely horrible to travel with. Honestly, I don’t think theyre worth it, even on sale. Get the airpods pro instead, that is truely a great product.

ANC not working on brand new Airpods Max unit, product examined by the Apple store, and it just came out the box with this issue, this shouldn't happen with premium products.

Had to return these because there was a buzzing sound. Did not live up to the hype.

I so wanted to like these but the sound degrades after time to a muffle.

They have an ongoing issue where if you shake your head or touch the headphones, they lose connection for a few seconds. I was so exited to have them, but after dealing with this issue, I returned them the next day. It’s a common issue with apple they have yet to fix. Prepare to deal with disconnection every 2 minutes. Don’t recommend buying them until apple comes out with a fix

I tried these for a couple days and could never get used to the weight. They just weren't comfortable.

Not worth the money they are very heavy and uncomfortable

Headphones are not worth the price tag. Most headphones in the $200 range will be equal if not better than these. Also fall off your head during certain activites .

Overall experience & color available is not the best, I plan on returning I have been busy.

Poor Noise Cancellation feature! I’m returning to Bose Quiet Comfort headphones. Shame on Apple!