Customer Ratings & Reviews

I purchased from a third party (not even knowing Best Buy did this) Come to find it was a counterfeit item. I’ve returned back to the sender and I Still have not received my refund.

These are not at all worth the price. Sound quality is ok but the mic is horrible, whichever way I wear the headphones the mic is terrible. Switched mine out for a cheaper better quality sony.

The box is not clean and was broken when I received it

Extremely high price for mediocre performance. Don't expect the best from the highest price headset in the world.

Leaks sound, doesn't turn off, hurts head after a while. Returning immediately.

When unpacked it came with a small scratch on one of the eqr piece.

Sound wasn’t as expected, better off buying another brand for the price

Do not buy REFURBISHED AIRPOD MAX. Why? 1. Most of them are still linked to someone iCloud account. 2. AirPod Max has engineering flaw - Water condensation inside the earphones 3. It will give you a lot of headaches when you go to Apple and ask for a REPAIR despite being under 1 yr warranty.

AirPods kept disconnecting from iPhone for no reason. Only got worse when return period and warranty ended.

I like the headphones but having no on and off button with a case that isn’t very secured for the price is a no go for me.

I purchased an open box and it was already linked to another person and I couldn’t keep it. Plus I lost my credits that I used to purchase them. I returned but I couldn’t have my credits back. Allegedly it was in the fine print…

Had to return these because there was a buzzing sound. Did not live up to the hype.

Really not comfortable. I wish I could return them.

Not worth the money they are very heavy and uncomfortable

I payed extra for 1 day delivery, which was canceled, and I did not receive any of the money that I payed to do so back. Once it was canceled, it said I could pick up the item, which I chose to do, and that also got canceled. Just an overall bad experience. The headphones are nice though.

Purchased open box but arrived not factory reset - can't be added to your own Apple account or Find My at that point, which also means that the warranty isn't functional. Best Buy refused to send me a replacement at the original purchase price. Avoid unless you want to take a risk.

my back request is for the store i get fits the used one that i can’t use because was login to the account to the prior owner and have to came back to store to get other one and happen the same problem i have to pay 4 taxis goin to the store at broadway and the store personal was very rude ann make wait a long time then have to pay difference to get the new ones because a the used one said was inspected but they not bacause still on the account of prior owner

I got one issue right after 2 days its like air is coming out of left and right speakers

Tbh not worth the price at all. Wouldn’t recommend. It does the job just not for the price

Not worth the price I would stick with my AirPods Pro’s.