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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 31991 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality, which is a significant highlight, along with the product's comfort, great battery life, and secure fit. Users also value its reliable connectivity and the useful transparency mode. However, some customers find the product to be a bit overpriced and have expressed minor dissatisfaction with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 31,991 reviews
  • Rated 5 out of 5 stars

    best headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    airpod pro is the best ear phone available in the universe

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Product rvw

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To use the volume control on the AirPod is difficult until you find just the right spot to it. The size is large for my ears and causes a lot of soreness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was on sale always get a good deal at Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    Air Pod Pro 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Pro 2 are hands-down the best wireless earbuds I’ve ever owned. Apple has refined nearly every aspect from the first generation, creating an experience that feels both premium and effortless. Sound Quality: The audio is rich, balanced, and crisp across all ranges. The improved Adaptive Audio and Personalized Spatial Audio make every song feel immersive—whether I’m listening to classical, pop, or podcasts. The new H2 chip delivers deeper bass and clearer mids without any distortion, even at higher volumes. Noise Cancellation & Transparency Mode: The Active Noise Cancellation (ANC) is incredibly effective—easily blocking out traffic, plane noise, and background chatter. The Adaptive Transparency Mode is also a game-changer, automatically adjusting to loud sounds around you without losing awareness of your environment. Comfort & Fit: Apple includes multiple ear tip sizes, and the fit is secure yet comfortable for long listening sessions. They’re light enough that I forget I’m wearing them, even during workouts or long flights. Battery Life & Charging: Battery life has noticeably improved—around 6 hours on a single charge, and more than 30 hours with the MagSafe case. The case itself is compact, charges via Lightning, USB-C, MagSafe, or even an Apple Watch charger—super convenient! Smart Features: The Find My integration and built-in speaker on the charging case make locating them so easy. Touch controls for volume adjustment are smooth and intuitive. Pairing and switching between Apple devices are instant, as always. Verdict: The AirPods Pro 2 deliver outstanding sound, world-class noise cancellation, and seamless Apple ecosystem integration. They’re pricey, but worth every penny for the quality and convenience they provide.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    Excellent Sound Quality and Noise Cancellation

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very impressed with these AirPods Pro 2. The sound quality is amazing, clear, balanced, and with great bass. The active noise cancellation works really well, blocking out background noise so I can fully enjoy my music or focus when needed. They are also very comfortable to wear, even for long periods of time, and the fit feels secure. The transparency mode is a great feature when I need to stay aware of my surroundings. The battery life is solid, and the charging case is compact and convenient to carry everywhere. Pairing with my Apple devices was instant and seamless. Overall, these are high-quality earbuds that deliver excellent performance. I highly recommend them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my AirPod pros. Totally worth the money I paid!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great customer service and quality product from best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You need a pair.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just an unreal piece of Technology to please your ears.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good very good very good very good very good v

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prefect product and upgrade to my old ones. A must have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods are a reliable product that I enjoy very much

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Safety seal already broken. This is not a new item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was already opened. It’s Christmas Eve and there’s nothing I can do about it now. I went to wrap the gift, having not opened the shipping package it came in, and much to my shock this AirPod Pro (2nd generation) has a broken seal on the top for sure and partially on the bottom. Best Buy, how do you let that happen? Buyer be warned. This was my daughter’s big gift. Now I’m wondering about the product itself. Very very disappointed. There were no issues with the bubble wrap envelope so this is 100% on Best Buy. I worry what my kid will open in the morning. I will definitely be returning this item. This is poor quality control. Wondering if someone at BB took the actual product out and replaced it with something inferior. Sooooo sooooo upset right now.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Excellent I’m very happy I recommend it so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t beat ‘em

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic pieces of work these little guys are!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this AirPod, work very well with all the mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them use them all the time to listen to music!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SCAM! DO NOT BUY!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the description of the "excellent" condition AirPods I got said, "Includes all original parts, packaging and accessories (or suitable replacement)," but I was missing a pair of ear tips and everything just came in a plastic bag. The hinge of the case is loose and the magnet that keeps the AirPods in isn't that strong. I talked to customer service and they said I could get another pair for the price I paid for "guaranteed," but when I tried to exchange it in person, they said I would have to pay the difference. I told them the person I talked to said they could guarantee that I didn't have to pay anything extra but they continued to say "no." I then asked why the person I talked to would guarantee something that isn't guaranteed and they just said "idk." I didn't get what I paid for and customer service lied to me. The customer service at the store didn't even try to help. I won't buy from Best Buy again. Save yourself the trouble and just buy it from Amazon.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent airpods

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent airpods with very nice features for best proce

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    !!!!!!!!!!!!!!!!Very good earbuds!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpods Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, Very Easy to use, Nice to have when working.

    I would recommend this to a friend