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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 31499 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers commend the AirPods Pro 2 for their excellent sound quality, comfortable fit, and impressive battery life. Users also appreciate the seamless connectivity with iPhones and the effectiveness of the transparency mode. While the price point is a concern for some, a few users expressed reservations about the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 31,499 reviews
  • Rated 4 out of 5 stars

    AirPods Pro 2nd generation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, the product packaging was not in good condition when it was delivered.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Apple AirPods Pro 2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an avid music enthusiast and tech aficionado, I recently had the opportunity to test out the highly anticipated Apple AirPods Pro 2. Here's my in-depth review: Design & Comfort: The AirPods Pro 2 maintain the sleek, minimalist design of their predecessors, with a slightly refined shape for improved fit and comfort. The silicone ear tips provide a snug and customizable fit, ensuring a secure seal for immersive sound and active noise cancellation. Sound Quality: Apple has once again delivered exceptional audio quality with the AirPods Pro 2. The dynamic range is impressive, offering crisp highs, rich mids, and deep, punchy bass. Whether I'm listening to my favorite tunes or taking calls, the sound is clear and balanced, elevating my overall listening experience. Active Noise Cancellation (ANC): One of the standout features of the AirPods Pro 2 is their advanced ANC technology. With the ability to block out external noise, I can enjoy my music or focus on tasks without any distractions. Whether I'm commuting, working in a busy café, or simply trying to unwind at home, the ANC feature helps create a more immersive and enjoyable audio experience. Transparency Mode: The Transparency Mode is a welcome addition, allowing me to stay aware of my surroundings while still enjoying my music or podcasts. Whether I need to hear announcements at the airport or have a quick conversation without removing my earbuds, the feature works seamlessly, providing clear and natural sound transparency. Battery Life & Connectivity: The AirPods Pro 2 offer impressive battery life, providing several hours of continuous playback on a single charge. The wireless charging case ensures convenient and hassle-free charging, whether I'm at home or on the go. Additionally, the seamless connectivity with Apple devices makes pairing and switching between devices effortless, enhancing the overall user experience. Conclusion: In conclusion, the Apple AirPods Pro 2 deliver an exceptional audio experience with their sleek design, customizable fit, and advanced features such as active noise cancellation and transparency mode. Whether you're a music lover, frequent traveler, or professional on-the-go, these earbuds are sure to impress with their superior sound quality and intuitive functionality. Highly recommended for anyone in search of premium wireless earbuds.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Discount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a AirPods that were on sale and here I found them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AirPods Pro Review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is excellent, I just had a problem with late delivery

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Defective equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two pairs of AirPods pro 2 but the second pair arrive defective with static in the right ear pod.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best in the market but the charging port changing from previous generation is forcing us to maintain multiple charging cables.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AirPod pro pros

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing I love them ! Work perfectly wether you are rising one or both at the same time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AirPods pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need bigger earplugs for my ears, because the biggest one keeps slipping out my ear

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nampa ID store didn't not honor trade-in deal.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not giving the Airpods Pro a bad review, just the extremely bad purchase experience at Best Buy in Nampa, ID. Had set up the purchase online with a $45 trade-in for the original Airpods Pro. When I arrived at the store for pickup, the service person would not honor the trade-in, said he would go $29 max for the original Airpod Pros. He was very unprofessional, pawing over the trade-in items and stating their value wasn't worth $45, making imaginary claims of scratches on the case, which had been in an "Armored" protective case since day of purchase. Recommend anyone wanting to do business with Best Buy in the Treasure Valley area to head to over to Boise, ID

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but I think it’s a little big for my ears:)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Item was fake

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was fake. I bought two airpods but When i opened the other box, the sticker was tampered and the airpods has no protective plastic cover, no charger and there was even hair! I tried to return the same day that I receive the package, but bestbuy didnt accept it and told me to start a return process through mail, which I did. Now, i got an email that they will return the item to me because it doesnt have the serial number. The same reason why I am returning the item to best buy because there is no way that I will pay for something like this! Do something about it!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Geeat

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product looked brand new, no issues. Delivered on time

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AirPods work unless used as hearing aid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to accommodate my documented hearing loss and these were unable to quantify my hearing loss in order to assist with the loss. My hearing loss may be too much for the system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing airpod

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    7.05 out of 10 but nothing in life is perfect feature are exactly

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    AirPods Pro 2. Innovation in a tiny package

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro 2 with USB-C are a testament to Apple’s ability to refine their hardware while addressing practical user needs. As someone who values cutting-edge technology and nuanced improvements, I found these earbuds to be an impressive step forward. Design and Comfort: The design remains familiar yet iconic, with subtle refinements that enhance usability. The earbuds are lightweight and comfortable for extended wear, a must for those who often multitask between gaming, calls, and exploration of music or podcasts. The snug fit ensures effective noise isolation, which complements the active noise cancellation (ANC) perfectly. Audio Performance: Sound quality is where the AirPods Pro 2 shine. The improved H2 chip delivers an immersive auditory experience, offering richer bass, crisp mids, and detailed highs. Spatial Audio, when paired with head tracking, creates a concert-like environment, ideal for gaming or indulging in cinematic scores. Adaptive EQ tailors the sound profile seamlessly, ensuring the audio resonates beautifully across genres. Noise Cancellation and Transparency Mode: The ANC is stellar, significantly outperforming the first-generation AirPods Pro. It’s incredibly effective in blocking out ambient noise, whether in a bustling cafe or during a walk outdoors. Transparency Mode, on the other hand, is impressively natural. It feels as if you’re not wearing earbuds at all, making conversations and awareness of your surroundings effortless. Connectivity and USB-C: The transition to USB-C is a welcome addition, simplifying charging for those already using modern devices. It reflects Apple’s move toward universal standards, something I appreciate as an advocate for streamlined tech ecosystems. Pairing remains instantaneous with Apple devices, though the buds retain solid connectivity across non-Apple platforms. Battery Life: Battery life is reliable, offering around 6 hours of listening time per charge and up to 30 hours with the case. The USB-C charging makes quick top-ups convenient, and the case’s compatibility with MagSafe and Qi wireless charging provides flexibility. Value for Money: While the AirPods Pro 2 are premium in price, the features and performance justify the cost. For someone who appreciates cutting-edge audio technology and a seamless ecosystem, these earbuds are a worthwhile investment. Verdict: The AirPods Pro 2 with USB-C strike a balance between innovation and refinement. They’re not just an upgrade; they’re a statement of Apple’s commitment to enhancing the user experience in meaningful ways. For anyone immersed in the tech world, these earbuds are a near-perfect choice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AirPods Pro 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for my new iPhone. First time apple user

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Air pods pro 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit isn’t that great for me I tried all the fittings and it still falls out my ear and sometimes disconnects mid conversation. Then they don’t stay charged long for as much as they cost. I don’t get 6 hours out of a charge.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Overrated

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as they used to be and very overrated for the price and they now use US-C ports so you’d have to buy new chargers and everything if you have an Apple phone but I mean they’re still average but I would invest in smth else unless you really want these

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    Amazing sound and comfort – totally worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the AirPods Pro 2 for a while now and honestly, they’re the best earbuds I’ve ever owned. The sound quality is crystal clear, with great bass and balanced highs. The noise cancellation is incredible—it blocks out background noise almost completely, which makes a huge difference when I’m at work, at the gym, or even traveling. They are also super comfortable to wear for long periods. The fit feels secure but not tight, and I love that Apple includes different ear tip sizes so you can find the perfect match. The transparency mode is another great feature—it feels so natural, like you’re not even wearing earbuds when you turn it on. Battery life is solid, and the MagSafe charging case with the built-in speaker is very convenient. It makes it easy to find if I misplace it. Overall, these AirPods Pro 2 are totally worth the price. If you want premium sound, comfort, and noise cancellation, this is the way to go.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AirPods Gen 2 review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average sound quality, frequent distortions observed, and not so great noise cancellation. Also, surprisingly it disconnects abruptly when in use with my iPhone. Believe it’s just with my AirPods, cause my friends don’t experience distortions or connectivity issues with their AirPods. Maybe I just have a faulty piece.

    I would recommend this to a friend
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